A Tale of Two Cities: the sequel An international comparison of the contributions of professional services staff to student outcomes

Graham, CM; Regan, J

A Tale of Two Cities: the sequel An international comparison of the contributions of professional services staff to student outcomes

Graham, CM

Regan, J

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Publication Type:: Conference Proceeding
Citation:: http://www.srhe.ac.uk/conference2015/conference-papers.asp, 2015
Issue Date:: 2015-12-11

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Field	Value	Language
dc.contributor.author	Graham, CM https://orcid.org/0000-0001-6901-1048	en_US
dc.contributor.author	Regan, J	en_US
dc.date	2015-12-09	en_US
dc.date.available	2020-05-25T19:07:24Z
dc.date.issued	2015-12-11	en_US
dc.identifier.citation	http://www.srhe.ac.uk/conference2015/conference-papers.asp, 2015	en_US
dc.identifier.uri	http://hdl.handle.net/10453/47129
dc.description.abstract	This paper reports on a comparative study examining the contribution of professional services staff (PSS) to the student experience: in particular, their contribution to retention and successful outcomes. This is the second phase, involving in-depth interviews, comparing an Australian and a UK institution. Results from the first phase, which used a Delphi Survey method, were reported in the 2013 SRHE conference. Because of the wide-ranging roles of professional services staff, more in-depth exploration was needed to gain a better understanding. This presentation will report on findings from the second phase comparative analysis, following the UK interviews being undertaken in spring 2015. Initial analysis shows a consistent view on the contribution of PS towards institutional behaviours that deal promptly and knowledgably with students’ enquiries, whilst exhibiting a friendly demeanor. However, this phase also highlights some important differences, which have implications for institutional cultures and the provision of professional development.	en_US
dc.relation.ispartof	http://www.srhe.ac.uk/conference2015/conference-papers.asp	en_US
dc.relation.ispartof	SRHE Annual Conference	en_US
dc.title	A Tale of Two Cities: the sequel An international comparison of the contributions of professional services staff to student outcomes	en_US
dc.type	Conference Proceeding
utslib.location.activity	Newport, Wales, UK	en_US
utslib.for	1302 Curriculum and Pedagogy	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
utslib.copyright.status	open_access
pubs.consider-herdc	false	en_US
pubs.finish-date	2015-12-11	en_US
pubs.publication-status	Published	en_US
pubs.start-date	2015-12-09	en_US

Abstract:

This paper reports on a comparative study examining the contribution of professional services staff (PSS) to the student experience: in particular, their contribution to retention and successful outcomes. This is the second phase, involving in-depth interviews, comparing an Australian and a UK institution. Results from the first phase, which used a Delphi Survey method, were reported in the 2013 SRHE conference. Because of the wide-ranging roles of professional services staff, more in-depth exploration was needed to gain a better understanding. This presentation will report on findings from the second phase comparative analysis, following the UK interviews being undertaken in spring 2015. Initial analysis shows a consistent view on the contribution of PS towards institutional behaviours that deal promptly and knowledgably with students’ enquiries, whilst exhibiting a friendly demeanor. However, this phase also highlights some important differences, which have implications for institutional cultures and the provision of professional development.

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http://hdl.handle.net/10453/47129