Communities, Action and Inter--action: A framework for mediated communication exploring service delivery and planning of community care services

Monash University
Publication Type:
Conference Proceeding
Communiites and Action: Prato CIRN Conference 2007, 2007, pp. 1 - 10
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Computer mediated interaction offers a rich application area for exploring communication between communities and service delivery provider. This paper outlines the conceptual framework, methodology and initial data analysis of a pilot study undertaken by a governmental human service network, HSNet. The study, conducted in a rural community in NSW, Australia, approaches the communication between the service delivery and consumer as a dialogue. A dialogue between two parties can be positioned to trace and reflect on (1) the governmental planning model of service delivery and ((2) the community that experience these services as individuals. Such experiential knowledge can be gained from understandings from a range of client stories that reflect the community interaction with service delivery. We approach the communication between parties as a transcript of differing parts that can actively construct relations through the mediation of the human services network, HSNet.
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