E-Service intelligence: An introduction
E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough introduction and systematic overview of the new field e-service intelligence mainly based on computational intelligence techniques. It covers the state-of-the-art of the research and development in various aspects including both theorems and applications of e-service intelligence. Moreover, it demonstrates how adaptations of existing computational intelligent technologies benefit from the development of e-service applications in online customer decision, personalized services, web mining, online searching/data retrieval, and various web-based support systems. © Springer-Verlag Berlin Heidelberg 2007.
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