The impact of same day appointments on patient satisfaction with appointment systems

Royal College of General Practitioners
Publication Type:
Journal Article
British Journal of General Practice, 2008, 58 (554), pp. 641 - 643
Issue Date:
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Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12 825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.
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