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Browsing byAuthorMcDonnell, A
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Showing results 5 to 7 of 7
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Issue Date
Title
Author(s)
2013-01
Teams in call centres: does size make a difference?
Hannif, ZN
;
McDonnell, A
;
Connell, JA
;
Burgess, JK
2011-01
What's Trust Got to Do with it? Perceptions of trust in call centres
Hannif, ZN
;
Connell, JA
;
Burgess, J
;
McDonnell, A
;
Laneyrie, F
;
Li, L
;
Markey, R
2010-01
Working Time Flexibilities: A Paradox in Call Centres?
Hannif, ZN
;
McDonnell, A
;
Connell, JA
;
Burgess, J