Critical incidents: Staging and process in crisis negotiations<sup>1</sup>

Publication Type:
Journal Article
Journal of Policing, Intelligence and Counter Terrorism, 2009, 4 (2), pp. 25 - 40
Issue Date:
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Much of the literature on using communication skills in negotiations in critical incidents focuses primarily on analyses at the word, clause, or sentence level (or micro level), and typically classifies, labels, and interprets these in terms of sets of active listening skills (mirroring, emotion labeling, paraphrasing, etc.), or suggested example phrases that negotiators need to draw upon for rapport-building during an incident. The analysis presented in this paper attempts to move away from this micro level focus by analysing the stages and processes of a critical incident from a macro or discourse view. It is proposed that an analysis of the ways that the interaction between the police negotiator and the person of interest (POI) moves through various stages, and cycles through various interactive processes, can be revealing in terms of the critical moments when these occur, and in explicating the ways that critical incidents can unfold. © 2009 Taylor & Francis Group, LLC.
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