Designing Collaborative Infrastructures for Business

Iadis - International Association for Development of Information Society
Publication Type:
Conference Proceeding
Proceedings of the IADIS International Conference WWW/InterNet 2009 Volume II, 2009, pp. 93 - 97
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Business processes are becoming more collaborative in nature to improve competitiveness through sharing knowledge. The goal is to capture knowledge as part of business activities and make it available throughout the organization. Knowledge capture is still not part of most design methodologies, which do not include collaboration as part of the design process but focus on business activities. This paper describes ways to include collaboration in design by using an extension ofsocial networks to model collaboration. The extension is called enterprise social networks, which are used to define the collaborative architecture, which specifies knowledge sharing within enterprises. The paper then shows how to integrate enterprise social networks into process design with the goal of developing a technology infrastructure to support the collaboration architecture.
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