Designing business activities to facilitate knowledge sharing

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Conference Proceeding
2008 International Symposium on Collaborative Technologies and Systems, CTS'08, 2008, pp. 321 - 330
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This paper provides ways to identify knowledge management requirements in business activities. Knowledge management requirements are determined by the activity goal and the social interactions needed to realize this goal. The paper provides a way to classify business activities and provides guidelines for choosing the social communication patterns within these activities. It then describes ways that the combination of the two can identify knowledge requirements and the technology needed to support and facilitate knowledge sharing. ©2008 IEEE.
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