Designing Support Systems For Applications Outsourcing

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Conference Proceeding
Tenth IEEE Conference on E-Commerce Technology, 2008, pp. 323 - 328
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The paper describes ways to support outsourcing arrangements using collaborative technologies. It identifies outsourcing falling into the general class of socio-technical systems. It then suggests any supporting systems must emphasize both the social arrangements as well as any functionality needed to carry out the outsourcing goal. At the same time they should provide the dynamic capability to change the arrangements if needed. The paper defines a method for identifying such networks and using them to define role based interfaces to support people in outsourcing arrangements. The paper illustrates with an example of process outsourcing. It then concludes by identifying generic services that can improve the dynamic capabilities of outsourcing.
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