Cultural influences and differences in software process improvement programs

Publication Type:
Conference Proceeding
Proceedings - International Conference on Software Engineering, 2008, pp. 3 - 10
Issue Date:
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Implementing software process improvement (SPI) program successfully in a software organization is possibly the most challenging issue that the industry faces today. It is even more challenging to implement an SPI program in software organizations of developing countries like Bangladesh because of the difference in norms and values of the national culture, and organizational culture as compared to those of the developed European and Western countries. This research extends the prior research on SPI in Bangladesh (Wong & Hasan, 2006) and addresses the factors involved in the implementation of SPI programs in software organizations. A study of ten top software companies in Bangladesh was conducted to investigate whether cultural factors hindered the process improvement program and whether this hindrance led to deterioration of the business goals. The results showed that the lack of cultural awareness and lack of skills from the management perspective acted as barriers during the implementation of SPI programs and so affected the business goals sought by these organizations. Copyright 2008 ACM.
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