An integrated customer knowledge management framework for academic libraries

Daneshgar, F; Parirokh, M

An integrated customer knowledge management framework for academic libraries

Daneshgar, F Parirokh, M

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Publication Type:: Journal Article
Citation:: Library Quarterly, 2012, 82 (1), pp. 7 - 28
Issue Date:: 2012-01-01

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Field	Value	Language
dc.contributor.author	Daneshgar, F	en_US
dc.contributor.author	Parirokh, M	en_US
dc.date.issued	2012-01-01	en_US
dc.identifier.citation	Library Quarterly, 2012, 82 (1), pp. 7 - 28	en_US
dc.identifier.issn	0024-2519	en_US
dc.identifier.uri	http://hdl.handle.net/10453/115434
dc.description.abstract	The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating innovative services through appropriate management of client knowledge in academic libraries. Through an exploratory qualitative case study and from reviewing the current literature in knowledge management, a theoretical framework is proposed for managing customer knowledge. The proposed framework is expected to improve existing library services and create new innovative services in academic libraries. © 2012 by The University of Chicago. All rights reserved.	en_US
dc.relation.ispartof	Library Quarterly	en_US
dc.relation.isbasedon	10.1086/662943	en_US
dc.subject.classification	Information & Library Sciences	en_US
dc.title	An integrated customer knowledge management framework for academic libraries	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	82	en_US
utslib.for	0807 Library and Information Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
utslib.copyright.status	open_access
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	82	en_US

Abstract:

The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating innovative services through appropriate management of client knowledge in academic libraries. Through an exploratory qualitative case study and from reviewing the current literature in knowledge management, a theoretical framework is proposed for managing customer knowledge. The proposed framework is expected to improve existing library services and create new innovative services in academic libraries. © 2012 by The University of Chicago. All rights reserved.

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http://hdl.handle.net/10453/115434