Examining the perceptions of information technology in an Australian financial services organization

Leveaux, R; Sixsmith, A; Manickawasagam, S

Examining the perceptions of information technology in an Australian financial services organization

Leveaux, R

Sixsmith, A

Manickawasagam, S

Permalink

Publication Type:: Conference Proceeding
Citation:: Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013, 2013, 3 pp. 1826 - 1837
Issue Date:: 2013-01-01

Closed Access

	Filename	Description	Size
	IBIMA 181.pdf	Published version	154.08 kB	Adobe PDF	View/Open

Copyright Clearance Process

Recently Added
In Progress
Closed Access

This item is closed access and not available.

Full metadata record

Field	Value	Language
dc.contributor.author	Leveaux, R https://orcid.org/0000-0002-8050-3016	en_US
dc.contributor.author	Sixsmith, A https://orcid.org/0000-0003-1970-1053	en_US
dc.contributor.author	Manickawasagam, S	en_US
dc.date.issued	2013-01-01	en_US
dc.identifier.citation	Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013, 2013, 3 pp. 1826 - 1837	en_US
dc.identifier.isbn	9780982148914	en_US
dc.identifier.uri	http://hdl.handle.net/10453/120793
dc.description.abstract	In recent years, technology has enabled financial services organizations to become innovators in the global market. Financial institutions are critically dependant on technology activity for daily operations and these organizations are at the forefront of business-oriented technology developments. Products like the ATM and online banking have given these organizations improved efficiency and the ability to be competitive by reducing the costs of services. Organizations invest in information technology for many reasons, for example cutting costs, increase in production and services without increasing costs, improving the quality of services or products (Lederer et al., 1998). However, in spite of these innovations, some organizations seem to struggle with alignment issues between IT and business departments resulting in an ambiguous and sometimes negative perception of IT services. This work focuses on the building of credibility through education and the development of positive perceptions of information technology. The findings provide a basis for further studies and possible trials of differing education formats in technology to further develop both the positive acceptance of business technologies and assist in improving the commercial environment.	en_US
dc.relation.ispartof	Creating Global Competitive Economies: 2020 Vision Planning and Implementation - Proceedings of the 22nd International Business Information Management Association Conference, IBIMA 2013	en_US
dc.title	Examining the perceptions of information technology in an Australian financial services organization	en_US
dc.type	Conference Proceeding
utslib.citation.volume	3	en_US
utslib.for	150302 Business Information Systems	en_US
utslib.for	150307 Innovation and Technology Management	en_US
utslib.for	150404 Sport and Leisure Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	3	en_US

Abstract:

In recent years, technology has enabled financial services organizations to become innovators in the global market. Financial institutions are critically dependant on technology activity for daily operations and these organizations are at the forefront of business-oriented technology developments. Products like the ATM and online banking have given these organizations improved efficiency and the ability to be competitive by reducing the costs of services. Organizations invest in information technology for many reasons, for example cutting costs, increase in production and services without increasing costs, improving the quality of services or products (Lederer et al., 1998). However, in spite of these innovations, some organizations seem to struggle with alignment issues between IT and business departments resulting in an ambiguous and sometimes negative perception of IT services. This work focuses on the building of credibility through education and the development of positive perceptions of information technology. The findings provide a basis for further studies and possible trials of differing education formats in technology to further develop both the positive acceptance of business technologies and assist in improving the commercial environment.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/120793