The Changing Landscape for the Public Sector: The challenges of building digital bridges

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The University of Technology Sydney, Institute for Public Policy and Governance (UTS:IPPG) has undertaken research to investigate how public sector leaders are responding to digital transformation. This research has carried out on behalf of Civica, a leading provider of software and services to local government. The study builds on previous UTS:IPPG and Civica research, The Changing Landscape for Local Government: A vision for 2025 This report presents the headline findings from the latest research which seeks to understand: • Driving forces for new ways of working in a digital society • What (if anything) is holding back digital changes to public sector service delivery • Views on the opportunities and future for ‘digital first’ organisations • Leadership capacity and skills required to drive digital change • Ideas for building a digital first organisational culture and mindset Following initial desktop research, a survey of public sector professionals and 1:1 interviews with leaders from the local government sector, the research findings reveal a number of insights into the challenges, opportunities and changing landscape of digital cultures in the public sector. This report provides a scaffold to help public sector organisations better understand and prepare for a digital-first future.
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