Small worlds and active citizenship; Interactions between an NGO and its Facebook community

Publisher:
Australian and New Zealand Third Sector Research Inc
Publication Type:
Journal Article
Citation:
Third Sector Review, 2017, 23 (2), pp. 109 - 129
Issue Date:
2017-11-01
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There has been relatively little research into the information practices of Non-Government Organisations (NGOs). This study explored the relationships and opportunities for active citizenship created between an NGO and its community by analysing the flows of information which occur on its Facebook page, using Chatman’s Small World Theory. The results showed how participants engaged with the NGO as active citizens and provided insight into the NGO’s role in facilitating and hindering opportunities for engagement within civil society. The study concludes that the relationship between an NGO and its communities, as suggested by Dolhinow, can be both liberating and oppressive.
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