Would you like to sample'l Robot engagement in a shopping centre

Tonkin, M; Vitale, J; Ojha, S; Williams, MA; Fuller, P; Judge, W; Wang, X

Would you like to sample'l Robot engagement in a shopping centre

Tonkin, M Vitale, J

Ojha, S

Williams, MA

Fuller, P Judge, W Wang, X

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Publication Type:: Conference Proceeding
Citation:: RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication, 2017, 2017-January pp. 42 - 49
Issue Date:: 2017-12-08

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Field	Value	Language
dc.contributor.author	Tonkin, M	en_US
dc.contributor.author	Vitale, J https://orcid.org/0000-0001-6099-675X	en_US
dc.contributor.author	Ojha, S https://orcid.org/0000-0003-4856-8335	en_US
dc.contributor.author	Williams, MA https://orcid.org/0000-0002-1047-0503	en_US
dc.contributor.author	Fuller, P	en_US
dc.contributor.author	Judge, W	en_US
dc.contributor.author	Wang, X https://orcid.org/0000-0002-7459-1670	en_US
dc.date.available	2017-05-30	en_US
dc.date.issued	2017-12-08	en_US
dc.identifier.citation	RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication, 2017, 2017-January pp. 42 - 49	en_US
dc.identifier.isbn	9781538635186	en_US
dc.identifier.uri	http://hdl.handle.net/10453/121734
dc.description.abstract	© 2017 IEEE. Nowadays, robots are gradually appearing in public spaces such as libraries, train stations, airports and shopping centres. Only a limited percentage of research literature explores robot applications in public spaces. Studying robot applications in the wild is particularly important for designing commercially viable applications able to meet a specific goal. Therefore, in this paper we conduct an experiment to test a robot application in a shopping centre, aiming to provide results relevant for today's technological capability and market. We compared the performance of a robot and a human in promoting food samples in a shopping centre, a well known commercial application, and then analysed the effects of the type of engagement used to achieve this goal. Our results show that the robot is able to engage customers similarly to a human as expected. However unexpectedly, while an actively engaging human was able to perform better than a passively engaging human, we found the opposite effect for the robot. In this paper we investigate this phenomenon, with possible explanation ready to be explored and tested in subsequent research.	en_US
dc.relation	http://purl.org/au-research/grants/arc/DP160102693
dc.relation.ispartof	RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication	en_US
dc.relation.isbasedon	10.1109/ROMAN.2017.8172278	en_US
dc.title	Would you like to sample'l Robot engagement in a shopping centre	en_US
dc.type	Conference Proceeding
utslib.citation.volume	2017-January	en_US
utslib.for	0801 Artificial Intelligence and Image Processing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - CAI - Centre for Artificial Intelligence
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US
pubs.volume	2017-January	en_US

Abstract:

© 2017 IEEE. Nowadays, robots are gradually appearing in public spaces such as libraries, train stations, airports and shopping centres. Only a limited percentage of research literature explores robot applications in public spaces. Studying robot applications in the wild is particularly important for designing commercially viable applications able to meet a specific goal. Therefore, in this paper we conduct an experiment to test a robot application in a shopping centre, aiming to provide results relevant for today's technological capability and market. We compared the performance of a robot and a human in promoting food samples in a shopping centre, a well known commercial application, and then analysed the effects of the type of engagement used to achieve this goal. Our results show that the robot is able to engage customers similarly to a human as expected. However unexpectedly, while an actively engaging human was able to perform better than a passively engaging human, we found the opposite effect for the robot. In this paper we investigate this phenomenon, with possible explanation ready to be explored and tested in subsequent research.

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http://hdl.handle.net/10453/121734