Confessions of an angry employee: The dark side of de-identified "confessions" on Facebook

Krishna, A; Kim, S

Confessions of an angry employee: The dark side of de-identified "confessions" on Facebook

Krishna, A

Kim, S

Permalink

Publication Type:: Journal Article
Citation:: Public Relations Review, 2015, 41 (3), pp. 404 - 410
Issue Date:: 2015-09-01

Open Access

Copyright Clearance Process

Recently Added
In Progress
Open Access

This item is open access.

Adobe PDF

Download full textAdobe PDF (503.25 kB)

View on publisher's site

View statistics

Full metadata record

Field	Value	Language
dc.contributor.author	Krishna, A https://orcid.org/0000-0003-4223-8394	en_US
dc.contributor.author	Kim, S https://orcid.org/0000-0001-8968-0249	en_US
dc.date.available	2020-05-25T19:06:21Z
dc.date.issued	2015-09-01	en_US
dc.identifier.citation	Public Relations Review, 2015, 41 (3), pp. 404 - 410	en_US
dc.identifier.issn	0363-8111	en_US
dc.identifier.uri	http://hdl.handle.net/10453/122310
dc.description.abstract	© 2015 Elsevier Inc. Employees' communication behaviors are an important area of research for public relations. In this study, employees' communication behaviors in a de-identified context have been studied from the perspective of online flaming by analyzing "confessions" posted on a Facebook confessions page. The theoretical perspectives of the uses and gratification theory and employee communication behavior in public relations literature were adopted in this study. Positive and negative "confessions" were analyzed to identify employees' motivations in posting them. While negative posts expressing anger and frustration at policies, personnel, and the management in general dominated the page, positive posts indicated expressions of pride, nostalgia, and gratitude for social support from co-workers. Petitions from employees to change behaviors and policies were also found, and were examined from the perspective of paracrises.	en_US
dc.relation.ispartof	Public Relations Review	en_US
dc.relation.isbasedon	10.1016/j.pubrev.2015.03.001	en_US
dc.subject.classification	Communication & Media Studies	en_US
dc.title	Confessions of an angry employee: The dark side of de-identified "confessions" on Facebook	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	41	en_US
utslib.for	15 Commerce, Management, Tourism and Services	en_US
utslib.for	19 Studies in Creative Arts and Writing	en_US
utslib.for	20 Language, Communication and Culture	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/Public Communication Program
utslib.copyright.status	open_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	41	en_US

Abstract:

© 2015 Elsevier Inc. Employees' communication behaviors are an important area of research for public relations. In this study, employees' communication behaviors in a de-identified context have been studied from the perspective of online flaming by analyzing "confessions" posted on a Facebook confessions page. The theoretical perspectives of the uses and gratification theory and employee communication behavior in public relations literature were adopted in this study. Positive and negative "confessions" were analyzed to identify employees' motivations in posting them. While negative posts expressing anger and frustration at policies, personnel, and the management in general dominated the page, positive posts indicated expressions of pride, nostalgia, and gratitude for social support from co-workers. Petitions from employees to change behaviors and policies were also found, and were examined from the perspective of paracrises.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/122310