Digital metering feedback and changes in water consumption – A review

Liu, A; Mukheibir, P

Digital metering feedback and changes in water consumption – A review

Liu, A Mukheibir, P

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Publication Type:: Journal Article
Citation:: Resources, Conservation and Recycling, 2018, 134 pp. 136 - 148
Issue Date:: 2018-07-01

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Field	Value	Language
dc.contributor.author	Liu, A	en_US
dc.contributor.author	Mukheibir, P https://orcid.org/0000-0001-7876-1705	en_US
dc.date.available	2020-07-31T19:09:09Z
dc.date.issued	2018-07-01	en_US
dc.identifier.citation	Resources, Conservation and Recycling, 2018, 134 pp. 136 - 148	en_US
dc.identifier.issn	0921-3449	en_US
dc.identifier.uri	http://hdl.handle.net/10453/123023
dc.description.abstract	© 2018 Elsevier B.V. This review paper investigates the way information is provided to customers through the use of digital water metering and customer engagement, and its impact on water consumption. A review of 25 published detailed customer water-use information feedback studies was undertaken, along with interviews with five water utilities located internationally with practical experience in digital metering rollouts. The results of the review revealed mean savings across all the studies of 5.5%, within the 10th–90th-percentile envelope of 3.0%–8.0% savings (excluding the extreme outliers). The range of savings was found to vary across each of the various parameters investigated, with no single intervention approach clearly standing out as best practice. With large scale rollouts, for which little literature is available, it is typically difficult to attribute the savings to feedback programs alone, since other factors may have influenced the outcomes, and are difficult to account for or were not included in the literature. To better understand and evaluate the impact of a feedback program, and optimise its operation, a well-designed evaluation and related implementation plan should be considered in conjunction with a digital metering rollout. Discrete interventions should be monitored against a control group (or groups) to assess uptake, response and persistence over time (of both uptake and savings), in order to refine a program over the business case period.	en_US
dc.relation.ispartof	Resources, Conservation and Recycling	en_US
dc.relation.isbasedon	10.1016/j.resconrec.2018.03.010	en_US
dc.subject.classification	Environmental Sciences	en_US
dc.title	Digital metering feedback and changes in water consumption – A review	en_US
dc.type	Journal Article
utslib.citation.volume	134	en_US
utslib.for	0502 Environmental Science and Management	en_US
utslib.for	0905 Civil Engineering	en_US
utslib.for	1202 Building	en_US
utslib.for	05 Environmental Sciences	en_US
utslib.for	09 Engineering	en_US
utslib.for	12 Built Environment and Design	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Institute For Sustainable Futures
pubs.organisational-group	/University of Technology Sydney/Strength - ISF - Institute for Sustainable Futures
utslib.copyright.status	open_access	*
pubs.publication-status	Published	en_US
pubs.volume	134	en_US

Abstract:

© 2018 Elsevier B.V. This review paper investigates the way information is provided to customers through the use of digital water metering and customer engagement, and its impact on water consumption. A review of 25 published detailed customer water-use information feedback studies was undertaken, along with interviews with five water utilities located internationally with practical experience in digital metering rollouts. The results of the review revealed mean savings across all the studies of 5.5%, within the 10th–90th-percentile envelope of 3.0%–8.0% savings (excluding the extreme outliers). The range of savings was found to vary across each of the various parameters investigated, with no single intervention approach clearly standing out as best practice. With large scale rollouts, for which little literature is available, it is typically difficult to attribute the savings to feedback programs alone, since other factors may have influenced the outcomes, and are difficult to account for or were not included in the literature. To better understand and evaluate the impact of a feedback program, and optimise its operation, a well-designed evaluation and related implementation plan should be considered in conjunction with a digital metering rollout. Discrete interventions should be monitored against a control group (or groups) to assess uptake, response and persistence over time (of both uptake and savings), in order to refine a program over the business case period.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/123023