Applying control theory to capability measurement scales

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Conference Proceeding
9th International Conference on Software Process Improvement and Capability Determination, SPICE 2009 - Proceedings, 2009, pp. 1 - 6
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Capability and maturity models are widely accepted. Generally the first three levels of most capability models have the same general goal, a defined repeatable process, but may differ in their implementation of that goal. As well, organizations are more likely to involve multiple independent parties in the development or service management processes. In an effort to determine if there are general principles underpinning the different capability levels, organizational theory is examined and found to provide good theoretical support. Organizational theory points to the need to extend level 3 of most capability models to encompass more forms of standardization. A candidate model is proposed.
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