Maximising digital information for a smart water customer and community future

Liu, A; Giurco, D; Mukheibir, P; White, S

Maximising digital information for a smart water customer and community future

Liu, A Giurco, D

Mukheibir, P

White, S

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Publisher:: AWA
Publication Type:: Conference Proceeding
Citation:: AWA Online Papers, 2017
Issue Date:: 2017-06-16

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Field	Value	Language
dc.contributor.author	Liu, A	en_US
dc.contributor.author	Giurco, D https://orcid.org/0000-0002-1707-9531	en_US
dc.contributor.author	Mukheibir, P https://orcid.org/0000-0001-7876-1705	en_US
dc.contributor.author	White, S https://orcid.org/0000-0001-8078-5327	en_US
dc.date	2017-05-16	en_US
dc.date.issued	2017-06-16	en_US
dc.identifier.citation	AWA Online Papers, 2017	en_US
dc.identifier.uri	http://hdl.handle.net/10453/124100
dc.description.abstract	Now almost five years on since embarking on a customer-focused digital water utility research project with MidCoast Water, a wealth of experience has been accumulated regarding the key elements to harnessing digital information to engage customers in a digital customer strategy. The research project is specifically revisited with its review of the international literature to develop a practical tool box to assist water utilities in planning, implementing and evaluating a detailed digital customer information feedback strategy. The interactive tool box is introduced in this paper and aims to maximise digital information for a smart customer and community future.	en_US
dc.publisher	AWA	en_US
dc.relation	http://purl.org/au-research/grants/arc/LP110200767
dc.relation.ispartof	AWA Online Papers	en_US
dc.relation.ispartof	OzWater17	en_US
dc.title	Maximising digital information for a smart water customer and community future	en_US
dc.type	Conference Proceeding
utslib.location	Australia	en_US
utslib.location.activity	Sydney	en_US
utslib.for	160507 Environment Policy	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Institute For Sustainable Futures
pubs.organisational-group	/University of Technology Sydney/Strength - ISF - Institute for Sustainable Futures
utslib.copyright.status	open_access
pubs.consider-herdc	false	en_US
pubs.place-of-publication	Australia	en_US
pubs.publication-status	Published	en_US
pubs.start-date	2017-05-16	en_US

Abstract:

Now almost five years on since embarking on a customer-focused digital water utility research project with MidCoast Water, a wealth of experience has been accumulated regarding the key elements to harnessing digital information to engage customers in a digital customer strategy. The research project is specifically revisited with its review of the international literature to develop a practical tool box to assist water utilities in planning, implementing and evaluating a detailed digital customer information feedback strategy. The interactive tool box is introduced in this paper and aims to maximise digital information for a smart customer and community future.

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http://hdl.handle.net/10453/124100