The role of information and communication technology in managing cultural diversity in the modern workforce: Challenges and issues

Nataatmadja, I; Dyson, LE

The role of information and communication technology in managing cultural diversity in the modern workforce: Challenges and issues

Nataatmadja, I Dyson, LE

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Publication Type:: Chapter
Citation:: Information Resources Management: Global Challenges, 2006, pp. 283 - 304
Issue Date:: 2006-12-01

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Field	Value	Language
dc.contributor.author	Nataatmadja, I	en_US
dc.contributor.author	Dyson, LE	en_US
dc.date.issued	2006-12-01	en_US
dc.identifier.citation	Information Resources Management: Global Challenges, 2006, pp. 283 - 304	en_US
dc.identifier.isbn	9781599041025	en_US
dc.identifier.uri	http://hdl.handle.net/10453/1255
dc.description.abstract	This chapter demonstrates how managers can use information and communication technology (ICT) more effectively in culturally diverse workforces. Basing our analysis on the cultural dimensions of Hofstede and Hall, we compare a range of ICTs and provide a chart summarizing their strengths and weaknesses. In addition, a framework for developing ICT is proposed, and an example of its application to a global organization is presented. The study shows that none of the existing ICT tools is perfect in all situations and all cultural contexts. Therefore, managers need to provide a variety of ICTs to their employees, and developers should build flexibility into their ICT designs. © 2007, Idea Group Inc.	en_US
dc.relation.ispartof	Information Resources Management: Global Challenges	en_US
dc.relation.isbasedon	10.4018/978-1-59904-102-5.ch013	en_US
dc.title	The role of information and communication technology in managing cultural diversity in the modern workforce: Challenges and issues	en_US
dc.type	Chapter
utslib.for	200209 Multicultural, Intercultural and Cross-cultural Studies	en_US
utslib.for	080609 Information Systems Management	en_US
dc.location.activity	Manly, NSW Australia
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

This chapter demonstrates how managers can use information and communication technology (ICT) more effectively in culturally diverse workforces. Basing our analysis on the cultural dimensions of Hofstede and Hall, we compare a range of ICTs and provide a chart summarizing their strengths and weaknesses. In addition, a framework for developing ICT is proposed, and an example of its application to a global organization is presented. The study shows that none of the existing ICT tools is perfect in all situations and all cultural contexts. Therefore, managers need to provide a variety of ICTs to their employees, and developers should build flexibility into their ICT designs. © 2007, Idea Group Inc.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/1255