Quality pharmacy services and key performance indicators in Polish NICUs: a Delphi approach

Krzyżaniak, N; Pawłowska, I; Bajorek, B

Quality pharmacy services and key performance indicators in Polish NICUs: a Delphi approach

Krzyżaniak, N

Pawłowska, I Bajorek, B

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Publication Type:: Journal Article
Citation:: International Journal of Clinical Pharmacy, 2018, 40 (3), pp. 533 - 542
Issue Date:: 2018-06-01

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Field	Value	Language
dc.contributor.author	Krzyżaniak, N https://orcid.org/0000-0001-5668-7292	en_US
dc.contributor.author	Pawłowska, I	en_US
dc.contributor.author	Bajorek, B https://orcid.org/0000-0002-2532-7187	en_US
dc.date.available	2018-03-15	en_US
dc.date.issued	2018-06-01	en_US
dc.identifier.citation	International Journal of Clinical Pharmacy, 2018, 40 (3), pp. 533 - 542	en_US
dc.identifier.issn	2210-7703	en_US
dc.identifier.uri	http://hdl.handle.net/10453/128378
dc.description.abstract	© 2018, Springer International Publishing AG, part of Springer Nature. Background Currently, there is no literature describing what a quality level of practice entails in Polish neonatal intensive care units (NICUs), nor are there any means of currently measuring the quality of pharmaceutical care provided to NICU patients. Objective To identify a set of essential pharmacist roles and pharmacy-relevant key performance indicators (KPI’s) suitable for Polish neonatal intensive units (NICUs). Setting Polish hospital pharmacies and NICUs. Method Using a modified Delphi technique, potential KPI’s structured along Donabedian’s domains as well as pharmacy services were presented to an expert panel of stakeholders. Two online, consecutive Delphi rounds, were completed by panellists between August and September 2017. Main outcome measure To identify the minimum level of pharmacy services that should be consistently provided to NICU patients. Results A total of 16 panellists contributed to the expert panel. Overall, consensus of 75% was reached for 23 indicators and for 28 roles. When considering pharmacy services for the NICU, the experts were found to highly value traditional pharmacy roles, such as dispensing and extemporaneous compounding, however, they were still eager for roles in the other domains, such as educational and clinical services, to be listed as essential for NICU practice. Panellists were found to positively value the list of indicators presented, and excluded only 9 out of the total list. Conclusion There is a need for future research to establish a minimum standard of practice for Polish pharmacists to encourage the progression and standardisation of hospital pharmacy services to meet the level of practice seen in NICUs worldwide.	en_US
dc.relation.ispartof	International Journal of Clinical Pharmacy	en_US
dc.relation.isbasedon	10.1007/s11096-018-0623-y	en_US
dc.subject.classification	Pharmacology & Pharmacy	en_US
dc.subject.mesh	Humans	en_US
dc.subject.mesh	Delphi Technique	en_US
dc.subject.mesh	Pharmacy Service, Hospital	en_US
dc.subject.mesh	Intensive Care Units, Neonatal	en_US
dc.subject.mesh	Quality Assurance, Health Care	en_US
dc.subject.mesh	Poland	en_US
dc.title	Quality pharmacy services and key performance indicators in Polish NICUs: a Delphi approach	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	40	en_US
utslib.for	1115 Pharmacology and Pharmaceutical Sciences	en_US
utslib.for	1199 Other Medical and Health Sciences	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Graduate School of Health
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	40	en_US

Abstract:

© 2018, Springer International Publishing AG, part of Springer Nature. Background Currently, there is no literature describing what a quality level of practice entails in Polish neonatal intensive care units (NICUs), nor are there any means of currently measuring the quality of pharmaceutical care provided to NICU patients. Objective To identify a set of essential pharmacist roles and pharmacy-relevant key performance indicators (KPI’s) suitable for Polish neonatal intensive units (NICUs). Setting Polish hospital pharmacies and NICUs. Method Using a modified Delphi technique, potential KPI’s structured along Donabedian’s domains as well as pharmacy services were presented to an expert panel of stakeholders. Two online, consecutive Delphi rounds, were completed by panellists between August and September 2017. Main outcome measure To identify the minimum level of pharmacy services that should be consistently provided to NICU patients. Results A total of 16 panellists contributed to the expert panel. Overall, consensus of 75% was reached for 23 indicators and for 28 roles. When considering pharmacy services for the NICU, the experts were found to highly value traditional pharmacy roles, such as dispensing and extemporaneous compounding, however, they were still eager for roles in the other domains, such as educational and clinical services, to be listed as essential for NICU practice. Panellists were found to positively value the list of indicators presented, and excluded only 9 out of the total list. Conclusion There is a need for future research to establish a minimum standard of practice for Polish pharmacists to encourage the progression and standardisation of hospital pharmacy services to meet the level of practice seen in NICUs worldwide.

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http://hdl.handle.net/10453/128378