User Involvement in Software Development: The Good, the Bad, and the Ugly

Publication Type:
Journal Article
IEEE Software, 2018, 35 (6), pp. 8 - 11
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© 2018 IEEE. Merely involving the users in software development won't guarantee system success. User involvement is a complex, multifaceted phenomenon with a good side, a bad side, and an ugly side. A better, deeper understanding of those sides can help project managers develop responsive strategies for increasing user involvement's effectiveness.
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