Lessons from the untold success story: Outsourcing Engineering and Facilities Management

Burdon, S; Bhalla, A

Lessons from the untold success story: Outsourcing Engineering and Facilities Management

Burdon, S

Bhalla, A

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Publication Type:: Journal Article
Citation:: European Management Journal, 2005, 23 (5), pp. 576 - 582
Issue Date:: 2005-10-01

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Field	Value	Language
dc.contributor.author	Burdon, S https://orcid.org/0000-0003-0073-8593	en_US
dc.contributor.author	Bhalla, A	en_US
dc.date.issued	2005-10-01	en_US
dc.identifier.citation	European Management Journal, 2005, 23 (5), pp. 576 - 582	en_US
dc.identifier.issn	0263-2373	en_US
dc.identifier.uri	http://hdl.handle.net/10453/12901
dc.description.abstract	Over the past decade, there has been proliferation in the number of studies looking into IT enabled outsourcing. Little attention has been given to outsourcing of services in other sectors, such as Engineering and Facilities Management (EFM), which have also seen explosive growth. The article builds on a market research study of twenty-six outsourcing contracts making up approximately fifteen percent of Australia's EFM segment. This article aims to take a detailed look at the benefits sought and actually obtained from EFM outsourcing. The most successful contracts were then correlated against the most successful practitioners and the management issues further examined in five case studies. A number of learning points were apparent, and these can be grouped under four generic success factors: choice of contract style and management, relationship management, innovation management and workforce management. © 2005 Elsevier Ltd. All rights reserved.	en_US
dc.relation	http://purl.org/au-research/grants/arc/LP0454317R1
dc.relation.ispartof	European Management Journal	en_US
dc.relation.isbasedon	10.1016/j.emj.2005.09.012	en_US
dc.subject.classification	Business & Management	en_US
dc.title	Lessons from the untold success story: Outsourcing Engineering and Facilities Management	en_US
dc.type	Journal Article
utslib.citation.volume	5	en_US
utslib.citation.volume	23	en_US
utslib.for	150307 Innovation and Technology Management	en_US
utslib.for	0806 Information Systems	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
utslib.copyright.status	closed_access
pubs.issue	5	en_US
pubs.publication-status	Published	en_US
pubs.volume	23	en_US

Abstract:

Over the past decade, there has been proliferation in the number of studies looking into IT enabled outsourcing. Little attention has been given to outsourcing of services in other sectors, such as Engineering and Facilities Management (EFM), which have also seen explosive growth. The article builds on a market research study of twenty-six outsourcing contracts making up approximately fifteen percent of Australia's EFM segment. This article aims to take a detailed look at the benefits sought and actually obtained from EFM outsourcing. The most successful contracts were then correlated against the most successful practitioners and the management issues further examined in five case studies. A number of learning points were apparent, and these can be grouped under four generic success factors: choice of contract style and management, relationship management, innovation management and workforce management. © 2005 Elsevier Ltd. All rights reserved.

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http://hdl.handle.net/10453/12901