A framework for delivering personalized e-government services from a citizen-centric approach

Publication Type:
Conference Proceeding
iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services, 2009, pp. 436 - 440
Issue Date:
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E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM.
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