A framework for delivering personalized e-government services from a citizen-centric approach

Al-Hassan, M; Lu, H; Lu, J

A framework for delivering personalized e-government services from a citizen-centric approach

Al-Hassan, M Lu, H

Lu, J

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Publication Type:: Conference Proceeding
Citation:: iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services, 2009, pp. 436 - 440
Issue Date:: 2009-12-01

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Field	Value	Language
dc.contributor.author	Al-Hassan, M	en_US
dc.contributor.author	Lu, H https://orcid.org/0000-0001-5655-0237	en_US
dc.contributor.author	Lu, J https://orcid.org/0000-0003-0690-4732	en_US
dc.date.issued	2009-12-01	en_US
dc.identifier.citation	iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services, 2009, pp. 436 - 440	en_US
dc.identifier.isbn	9781605586601	en_US
dc.identifier.uri	http://hdl.handle.net/10453/12914
dc.description.abstract	E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM.	en_US
dc.relation.ispartof	iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services	en_US
dc.relation.isbasedon	10.1145/1806338.1806419	en_US
dc.title	A framework for delivering personalized e-government services from a citizen-centric approach	en_US
dc.type	Conference Proceeding
utslib.for	080612 Interorganisational Information Systems and Web Services	en_US
dc.location.activity	Kuala Lumpur, Malaysia	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - CAI - Centre for Artificial Intelligence
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM.

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http://hdl.handle.net/10453/12914