Bridging the gap: bespoke library services for international student success

ISANA International Education Association
Publication Type:
Conference Proceeding
Citation:, 2018
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This presentation is a summary of services the Library at the University of Technology (UTS) offers to international students – who account for approximately 31% of the total student population. These students are often transitioning from one cultural and educational context into another, many of them are unfamiliar with the new environment and may require support to reach their full potential. The UTS Library offers customised support services for international students that range from language development to critical information literacy training as well as individual support. There is a team of bilingual librarians who offer library orientation programs and information literacy workshops in English, as well as in languages other than English. English language proficiency remains a challenge for many international students studying at universities. The UTS Library’s international student support team has been working closely with other academic support units within the institution to address this challenge. The team has developed web pages with useful information and resources that international students can use to improve their English and academic language skills. In addition, a special workshop has been designed to guide international students through these resources. The UTS Library appreciates the linguistic and cultural diversity of our international students and, where feasible, tries to tailor programs for a specific sub-group. For example, the university has a high percentage of students with Chinese-speaking background. To support this large group of international students, the Library has created a Chinese web page, run a series of Chinese workshops during each semester and worked on Chinese subtitles for key video tutorials. The Library will continue to work closely with faculties and other administrative units to identify the needs of international students and look for opportunities to support them.
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