Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice

Mckie, IAS; Narayan, B

Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice

Mckie, IAS

Narayan, B

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Publication Type:: Journal Article
Citation:: Journal of the Australian Library and Information Association, 2019, 68 (3), pp. 268 - 277
Issue Date:: 2019-07-03

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Field	Value	Language
dc.contributor.author	Mckie, IAS https://orcid.org/0000-0002-1638-4649	en_US
dc.contributor.author	Narayan, B https://orcid.org/0000-0001-8852-5589	en_US
dc.date.available	2021-03-22T18:04:35Z
dc.date.issued	2019-07-03	en_US
dc.identifier.citation	Journal of the Australian Library and Information Association, 2019, 68 (3), pp. 268 - 277	en_US
dc.identifier.issn	2475-0158	en_US
dc.identifier.uri	http://hdl.handle.net/10453/133336
dc.description.abstract	© 2019, © 2019 Ayu Susan Mckie and Bhuva Narayan. This paper explores the potential of using chatbots to improve the academic research experience for university students with a literature-based discussion reflecting on a prototype being developed at the University of Technology Sydney (UTS). The paper proposes that information professionals need to adapt emerging technologies such as chatbots to innovate, improve and support library services. Designing a positive experience for the user is essential to ensure that such technological solutions are sustainable. In this exploratory paper, we argue that it is important that librarians engage with the conversational design of the library chatbot in collaboration with the technology developers in order to make it useful, friendly, trustworthy, and customisable for university students.	en_US
dc.relation.ispartof	Journal of the Australian Library and Information Association	en_US
dc.relation.isbasedon	10.1080/24750158.2019.1611694	en_US
dc.title	Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	68	en_US
utslib.for	0807 Library and Information Studies	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Teaching and Learning)
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/IKM and Digital Studies Program
utslib.copyright.status	open_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	68	en_US

Abstract:

© 2019, © 2019 Ayu Susan Mckie and Bhuva Narayan. This paper explores the potential of using chatbots to improve the academic research experience for university students with a literature-based discussion reflecting on a prototype being developed at the University of Technology Sydney (UTS). The paper proposes that information professionals need to adapt emerging technologies such as chatbots to innovate, improve and support library services. Designing a positive experience for the user is essential to ensure that such technological solutions are sustainable. In this exploratory paper, we argue that it is important that librarians engage with the conversational design of the library chatbot in collaboration with the technology developers in order to make it useful, friendly, trustworthy, and customisable for university students.

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http://hdl.handle.net/10453/133336