Fast track patients’ satisfaction, compliance and confidence with emergency department discharge planning

Stevens, L; Fry, M; Browne, M; Barnes, A

Fast track patients’ satisfaction, compliance and confidence with emergency department discharge planning

Stevens, L Fry, M

Browne, M Barnes, A

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Publication Type:: Journal Article
Citation:: Australasian Emergency Care, 2019, 22 (2), pp. 87 - 91
Issue Date:: 2019-06-01

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Field	Value	Language
dc.contributor.author	Stevens, L	en_US
dc.contributor.author	Fry, M https://orcid.org/0000-0003-1265-7096	en_US
dc.contributor.author	Browne, M	en_US
dc.contributor.author	Barnes, A	en_US
dc.date.available	2019-01-21	en_US
dc.date.issued	2019-06-01	en_US
dc.identifier.citation	Australasian Emergency Care, 2019, 22 (2), pp. 87 - 91	en_US
dc.identifier.issn	2589-1375	en_US
dc.identifier.uri	http://hdl.handle.net/10453/135324
dc.description.abstract	© 2019 College of Emergency Nursing Australasia Background: Across Australia over one million patients are discharged from the emergency department. Discharge planning involves the communication of healthcare information to optimise patient safety, self-management and compliance with ongoing treatment. Little is known about the adequacy of discharge planning, therefore, the aim of this study was to explore the experience, confidence, satisfaction and perceptions of patients recently discharged from ED. Methods: The descriptive exploratory study was conducted in one district Tasmanian hospital. Data collection involved patient telephone interviews and a retrospective medical record audit. Results: A convenience sample of 100 patients was used for the study. Overall, the majority (93%) of patients understood their treatment, were confident to be discharged home (88%), and satisfied (90%) with emergency care. The majority of patients' understood their discharge diagnosis (86%) and were provided with verbal (84%) discharge information. Discharge referral instructions were followed up by 60% of patients with 26% of patients re-presenting to emergency. Conclusions: The study highlighted that the majority of patients were satisfied with care, complied with discharge healthcare information and confident to be discharged. However, a number of patients failed to adhere to discharge follow up advice and re-presented to the emergency.	en_US
dc.relation.ispartof	Australasian Emergency Care	en_US
dc.relation.isbasedon	10.1016/j.auec.2019.01.004	en_US
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject.mesh	Humans	en_US
dc.subject.mesh	Patient Discharge	en_US
dc.subject.mesh	Retrospective Studies	en_US
dc.subject.mesh	Patient Compliance	en_US
dc.subject.mesh	Adult	en_US
dc.subject.mesh	Aged	en_US
dc.subject.mesh	Middle Aged	en_US
dc.subject.mesh	Emergency Service, Hospital	en_US
dc.subject.mesh	Patient Satisfaction	en_US
dc.subject.mesh	Tasmania	en_US
dc.subject.mesh	Female	en_US
dc.subject.mesh	Male	en_US
dc.title	Fast track patients’ satisfaction, compliance and confidence with emergency department discharge planning	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	22	en_US
utslib.for	1117 Public Health and Health Services	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
pubs.organisational-group	/University of Technology Sydney/Faculty of Health/Nursing
pubs.organisational-group	/University of Technology Sydney/Strength - CHSP - Health Services and Practice
utslib.copyright.status	closed_access	*
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	22	en_US

Abstract:

© 2019 College of Emergency Nursing Australasia Background: Across Australia over one million patients are discharged from the emergency department. Discharge planning involves the communication of healthcare information to optimise patient safety, self-management and compliance with ongoing treatment. Little is known about the adequacy of discharge planning, therefore, the aim of this study was to explore the experience, confidence, satisfaction and perceptions of patients recently discharged from ED. Methods: The descriptive exploratory study was conducted in one district Tasmanian hospital. Data collection involved patient telephone interviews and a retrospective medical record audit. Results: A convenience sample of 100 patients was used for the study. Overall, the majority (93%) of patients understood their treatment, were confident to be discharged home (88%), and satisfied (90%) with emergency care. The majority of patients' understood their discharge diagnosis (86%) and were provided with verbal (84%) discharge information. Discharge referral instructions were followed up by 60% of patients with 26% of patients re-presenting to emergency. Conclusions: The study highlighted that the majority of patients were satisfied with care, complied with discharge healthcare information and confident to be discharged. However, a number of patients failed to adhere to discharge follow up advice and re-presented to the emergency.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/135324