Educational needs of community pharmacy staff in minor ailment service delivery: A systematic scoping review.

Aly, M; Schneider, CR; Sukkar, MB; Lucas, C

Educational needs of community pharmacy staff in minor ailment service delivery: A systematic scoping review.

Aly, M Schneider, CR Sukkar, MB Lucas, C

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Publisher:: Elsevier BV
Publication Type:: Journal Article
Citation:: Curr Pharm Teach Learn, 2020, 12, (10), pp. 1269-1287
Issue Date:: 2020-10

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Field	Value	Language
dc.contributor.author	Aly, M
dc.contributor.author	Schneider, CR
dc.contributor.author	Sukkar, MB
dc.contributor.author	Lucas, C https://orcid.org/0000-0002-7857-2338
dc.date.accessioned	2020-08-12T06:56:49Z
dc.date.available	2020-05-29
dc.date.available	2020-08-12T06:56:49Z
dc.date.issued	2020-10
dc.identifier.citation	Curr Pharm Teach Learn, 2020, 12, (10), pp. 1269-1287
dc.identifier.issn	1877-1297
dc.identifier.issn	1877-1300
dc.identifier.uri	http://hdl.handle.net/10453/142076
dc.description.abstract	BACKGROUND: Minor ailment services (MASs) are structured, protocol driven pharmacy services established locally or nationally. Community pharmacy staff may benefit from education and training to deliver MASs. Our objective was to examine the evidence regarding training, education, and assessment requirements associated with the delivery of MASs by community pharmacists and other community pharmacy staff. METHODS: Two independent literature search strategies were conducted to examine the grey literature and scientific literature. Inclusion criteria consisted of English written literature related to the training of pharmacists, medicine counter assistants (MCAs), pharmacy technicians, and pharmacy students in the context of MASs. RESULTS: Sixty-six grey literature records (n = 57) and scientific articles (n = 9) met inclusion criteria. Most trainings targeted community pharmacists and focused on clinical care aspects that did not include guidance on service parameters and MAS delivery. Training lacked uniformity and varied in terms of time commitment, cost, curricula, and assessment processes. Limited training was identified for community pharmacy staff, particularly MCAs. IMPLICATIONS: MAS training is primarily provided for community pharmacists, with scant MAS training for community pharmacy support staff. Furthermore, existing training for any stakeholder group did not include guidance pertaining to service delivery. A structured training approach for the entire community pharmacy team is recommended to promote MAS outcomes and deliver a robust, high quality service. Detailed protocols and guidelines may be needed to ensure skilled MAS providers can deliver quality patient care.
dc.language	eng
dc.publisher	Elsevier BV
dc.relation.ispartof	Curr Pharm Teach Learn
dc.relation.isbasedon	10.1016/j.cptl.2020.05.013
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1302 Curriculum and Pedagogy
dc.title	Educational needs of community pharmacy staff in minor ailment service delivery: A systematic scoping review.
dc.type	Journal Article
utslib.citation.volume	12
utslib.location.activity	United States
utslib.for	1302 Curriculum and Pedagogy
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health/Graduate School of Health/GSH.Pharmacy
pubs.organisational-group	/University of Technology Sydney/Faculty of Health/Graduate School of Health
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2020-08-12T06:56:44Z
pubs.issue	10
pubs.publication-status	Published
pubs.volume	12
utslib.citation.issue	10

Abstract:

BACKGROUND: Minor ailment services (MASs) are structured, protocol driven pharmacy services established locally or nationally. Community pharmacy staff may benefit from education and training to deliver MASs. Our objective was to examine the evidence regarding training, education, and assessment requirements associated with the delivery of MASs by community pharmacists and other community pharmacy staff. METHODS: Two independent literature search strategies were conducted to examine the grey literature and scientific literature. Inclusion criteria consisted of English written literature related to the training of pharmacists, medicine counter assistants (MCAs), pharmacy technicians, and pharmacy students in the context of MASs. RESULTS: Sixty-six grey literature records (n = 57) and scientific articles (n = 9) met inclusion criteria. Most trainings targeted community pharmacists and focused on clinical care aspects that did not include guidance on service parameters and MAS delivery. Training lacked uniformity and varied in terms of time commitment, cost, curricula, and assessment processes. Limited training was identified for community pharmacy staff, particularly MCAs. IMPLICATIONS: MAS training is primarily provided for community pharmacists, with scant MAS training for community pharmacy support staff. Furthermore, existing training for any stakeholder group did not include guidance pertaining to service delivery. A structured training approach for the entire community pharmacy team is recommended to promote MAS outcomes and deliver a robust, high quality service. Detailed protocols and guidelines may be needed to ensure skilled MAS providers can deliver quality patient care.

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http://hdl.handle.net/10453/142076