Understanding the Role of Employees in Digital Transformation: Conceptualization of Digital Literacy of Employees as a Multi-Dimensional Organizational Affordance

Cetindamar Kozanoglu, D; Abedin, B

Understanding the Role of Employees in Digital Transformation: Conceptualization of Digital Literacy of Employees as a Multi-Dimensional Organizational Affordance

Cetindamar Kozanoglu, D

Abedin, B

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Publisher:: Emerald
Publication Type:: Journal Article
Citation:: Journal of Enterprise Information Management, 2020, pp. 1-12
Issue Date:: 2020-09-23

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Field	Value	Language
dc.contributor.author	Cetindamar Kozanoglu, D https://orcid.org/0000-0002-0457-3258
dc.contributor.author	Abedin, B
dc.date.accessioned	2020-09-23T00:24:32Z
dc.date.available	2020-09-23
dc.date.available	2020-09-23T00:24:32Z
dc.date.issued	2020-09-23
dc.identifier.citation	Journal of Enterprise Information Management, 2020, pp. 1-12
dc.identifier.issn	1741-0398
dc.identifier.uri	http://hdl.handle.net/10453/142826
dc.description.abstract	Abstract Purpose Much of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations’ external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore digital literacy of employees as an organizational affordance to capture contextual factors within which digital technologies are situated and are used. Design/methodology/approach We used the evidence-based practice for information systems approach and undertook a systematic literature review of 30 papers coupled with brainstorming with 11 professional experts on the neglected topic of digital literacy and its assessment. Findings This paper draws upon affordance theory and develops a novel framework for conceptualization of digital literacy of employees as an organizational affordance. We do this by distinguishing digital literacy at the individual level and organizational level, and by assessing digital literacy through Information/Cognitive and Social Practice/Articulation affordances. Research Implications The current paper contributes to the notion of organizational affordances by examining the effect of interactions between employee-technology through digital literacy of employees in using digital technologies. We offer a novel conceptualization of digital literacy to improve understanding of the role of employee in digital transformation and utilization of enterprise systems. Thus, our definition of digital literacy offers an extension to the recent discussions in the IS literature regarding the actualization of affordances by bringing a lens of employees into the process. Practical Implications This paper operationalizes digital literacy at organizational and individual levels and offers managers a high-level tool to assess digital literacy of their employees. By doing so, managers can achieve the fit between employees' capabilities and digital technologies that will improve affordance actualization and support their digital transformation initiatives. Originality The study is one of early attempts to apply and extend affordance theory on digital literacy at organizational level by not limiting the concept to the individual level. The proposed framework improves the communication among researchers and between researchers and practitioners.
dc.language	en
dc.publisher	Emerald
dc.relation.ispartof	Journal of Enterprise Information Management
dc.relation.isbasedon	10.1108/JEIM-01-2020-0010	en_US
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	0806 Information Systems, 0807 Library and Information Studies, 1503 Business and Management
dc.subject.classification	Business & Management
dc.title	Understanding the Role of Employees in Digital Transformation: Conceptualization of Digital Literacy of Employees as a Multi-Dimensional Organizational Affordance
dc.type	Journal Article
utslib.for	0806 Information Systems
utslib.for	0807 Library and Information Studies
utslib.for	1503 Business and Management
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
pubs.organisational-group	/University of Technology Sydney
utslib.copyright.status	closed_access	*
pubs.consider-herdc	true
dc.date.updated	2020-09-23T00:24:24Z
pubs.publication-status	Accepted

Abstract:

Abstract Purpose Much of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations’ external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore digital literacy of employees as an organizational affordance to capture contextual factors within which digital technologies are situated and are used. Design/methodology/approach We used the evidence-based practice for information systems approach and undertook a systematic literature review of 30 papers coupled with brainstorming with 11 professional experts on the neglected topic of digital literacy and its assessment. Findings This paper draws upon affordance theory and develops a novel framework for conceptualization of digital literacy of employees as an organizational affordance. We do this by distinguishing digital literacy at the individual level and organizational level, and by assessing digital literacy through Information/Cognitive and Social Practice/Articulation affordances. Research Implications The current paper contributes to the notion of organizational affordances by examining the effect of interactions between employee-technology through digital literacy of employees in using digital technologies. We offer a novel conceptualization of digital literacy to improve understanding of the role of employee in digital transformation and utilization of enterprise systems. Thus, our definition of digital literacy offers an extension to the recent discussions in the IS literature regarding the actualization of affordances by bringing a lens of employees into the process. Practical Implications This paper operationalizes digital literacy at organizational and individual levels and offers managers a high-level tool to assess digital literacy of their employees. By doing so, managers can achieve the fit between employees' capabilities and digital technologies that will improve affordance actualization and support their digital transformation initiatives. Originality The study is one of early attempts to apply and extend affordance theory on digital literacy at organizational level by not limiting the concept to the individual level. The proposed framework improves the communication among researchers and between researchers and practitioners.

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http://hdl.handle.net/10453/142826