An agent model of business relationships
Relationships are fundamental to all but the most impersonal forms of interaction in business. An agent aims to secure projected needs by attempting to build a set of (business) relationships with other agents. A relationship is built by exchanging private information, and is characterised by its intimacy - degree of closeness - and balance - degree of fairness. Each argumentative interaction between two agents then has two goals: to satisfy some immediate need, and to do so in a way that develops the relationship in a desired direction. An agent's desire to develop each relationship in a particular way then places constraints on the argumentative utterances. This paper describes argumentative interaction constrained by a desire to develop such relationships. © 2010 Springer-Verlag.
Please use this identifier to cite or link to this item: