Chatbots in the fight against the COVID-19 pandemic.

Miner, AS; Laranjo, L; Kocaballi, AB

Chatbots in the fight against the COVID-19 pandemic.

Miner, AS Laranjo, L Kocaballi, AB

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Publisher:: Springer Science and Business Media LLC
Publication Type:: Journal Article
Citation:: NPJ digital medicine, 2020, 3, (1), pp. 65
Issue Date:: 2020-01

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Field	Value	Language
dc.contributor.author	Miner, AS
dc.contributor.author	Laranjo, L
dc.contributor.author	Kocaballi, AB
dc.date.accessioned	2020-11-07T22:06:50Z
dc.date.available	2020-04-20
dc.date.available	2020-11-07T22:06:50Z
dc.date.issued	2020-01
dc.identifier.citation	NPJ digital medicine, 2020, 3, (1), pp. 65
dc.identifier.issn	2398-6352
dc.identifier.issn	2398-6352
dc.identifier.uri	http://hdl.handle.net/10453/143841
dc.description.abstract	We are all together in a fight against the COVID-19 pandemic. Chatbots, if effectively designed and deployed, could help us by sharing up-to-date information quickly, encouraging desired health impacting behaviors, and lessening the psychological damage caused by fear and isolation. Despite this potential, the risk of amplifying misinformation and the lack of prior effectiveness research is cause for concern. Immediate collaborations between healthcare workers, companies, academics and governments are merited and may aid future pandemic preparedness efforts.
dc.format	Electronic-eCollection
dc.language	eng
dc.publisher	Springer Science and Business Media LLC
dc.relation.ispartof	NPJ digital medicine
dc.relation.isbasedon	10.1038/s41746-020-0280-0
dc.rights	info:eu-repo/semantics/openAccess
dc.rights	This is a post-peer-review, pre-copyedit version of an article published in NPJ digital medicine. The final authenticated version is available online at: https://dx.doi.org/10.1038/s41746-020-0280-0.	en_US
dc.title	Chatbots in the fight against the COVID-19 pandemic.
dc.type	Journal Article
utslib.citation.volume	3
utslib.location.activity	England
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney
utslib.copyright.status	open_access	*
dc.date.updated	2020-11-07T22:06:45Z
pubs.issue	1
pubs.publication-status	Published
pubs.volume	3
utslib.citation.issue	1

Abstract:

We are all together in a fight against the COVID-19 pandemic. Chatbots, if effectively designed and deployed, could help us by sharing up-to-date information quickly, encouraging desired health impacting behaviors, and lessening the psychological damage caused by fear and isolation. Despite this potential, the risk of amplifying misinformation and the lack of prior effectiveness research is cause for concern. Immediate collaborations between healthcare workers, companies, academics and governments are merited and may aid future pandemic preparedness efforts.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/143841