Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy

Geissinger, A; Laurell, C; Öberg, C; Sandström, C; Sick, N; Suseno, Y

Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy

Geissinger, A Laurell, C Öberg, C Sandström, C Sick, N

Suseno, Y

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Publisher:: Emerald
Publication Type:: Journal Article
Citation:: Journal of Knowledge Management, 2020, 25, (2), pp. 500-512
Issue Date:: 2020-01-01

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Field	Value	Language
dc.contributor.author	Geissinger, A
dc.contributor.author	Laurell, C
dc.contributor.author	Öberg, C
dc.contributor.author	Sandström, C
dc.contributor.author	Sick, N https://orcid.org/0000-0002-0713-6918
dc.contributor.author	Suseno, Y
dc.date.accessioned	2021-03-15T01:39:51Z
dc.date.available	2021-03-15T01:39:51Z
dc.date.issued	2020-01-01
dc.identifier.citation	Journal of Knowledge Management, 2020, 25, (2), pp. 500-512
dc.identifier.issn	1367-3270
dc.identifier.issn	1758-7484
dc.identifier.uri	http://hdl.handle.net/10453/147130
dc.description.abstract	© 2020, Emerald Publishing Limited. Purpose: Using the case of Foodora, this paper aims to assess the impact of technological innovation of an emerging actor in the sharing economy through stakeholders’ perceptions in the market and non-market domains. Design/methodology/approach: Using a methodological approach called social media analytics (SMA) to explore the case of Foodora, 3,250 user-generated contents in social media are systematically gathered, coded and analysed. Findings: The findings indicate that, while Foodora appears to be a viable provider in the marketplace, there is mounting public concern about the working conditions of its employees. In the market domain, Foodora manages its status as an online delivery platform and provider well, but at the same time, it struggles with its position in the non-market sphere, suggesting that the firm is vulnerable to regulatory change. These insights highlight the importance of simultaneously exploring and balancing market and non-market perceptions when assessing the impact of disruptive innovation. Originality/value: This study offers originality by providing an integrative approach to consider both the market and non-market domains. It is also novel in its use of SMA as a tool for knowledge acquisition and management to evaluate the impact of emerging technologies in the sharing economy.
dc.language	en
dc.publisher	Emerald
dc.relation.ispartof	Journal of Knowledge Management
dc.relation.isbasedon	10.1108/JKM-01-2020-0038
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	08 Information and Computing Sciences, 15 Commerce, Management, Tourism and Services
dc.subject.classification	Business & Management
dc.title	Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy
dc.type	Journal Article
utslib.citation.volume	25
utslib.for	08 Information and Computing Sciences
utslib.for	15 Commerce, Management, Tourism and Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
utslib.copyright.status	closed_access	*
dc.date.updated	2021-03-15T01:39:48Z
pubs.issue	2
pubs.publication-status	Published
pubs.volume	25
utslib.citation.issue	2

Abstract:

© 2020, Emerald Publishing Limited. Purpose: Using the case of Foodora, this paper aims to assess the impact of technological innovation of an emerging actor in the sharing economy through stakeholders’ perceptions in the market and non-market domains. Design/methodology/approach: Using a methodological approach called social media analytics (SMA) to explore the case of Foodora, 3,250 user-generated contents in social media are systematically gathered, coded and analysed. Findings: The findings indicate that, while Foodora appears to be a viable provider in the marketplace, there is mounting public concern about the working conditions of its employees. In the market domain, Foodora manages its status as an online delivery platform and provider well, but at the same time, it struggles with its position in the non-market sphere, suggesting that the firm is vulnerable to regulatory change. These insights highlight the importance of simultaneously exploring and balancing market and non-market perceptions when assessing the impact of disruptive innovation. Originality/value: This study offers originality by providing an integrative approach to consider both the market and non-market domains. It is also novel in its use of SMA as a tool for knowledge acquisition and management to evaluate the impact of emerging technologies in the sharing economy.

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http://hdl.handle.net/10453/147130