Reducing perceived waiting time in theme park queues via an augmented reality game

Zambetta, F; Raffe, W; Tamassia, M; Mueller, FF; Li, X; Quinten, N; Patibanda, R; Dang, D; Satterley, J

Reducing perceived waiting time in theme park queues via an augmented reality game

Zambetta, F Raffe, W

Tamassia, M Mueller, FF Li, X Quinten, N Patibanda, R Dang, D Satterley, J

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Publisher:: ASSOC COMPUTING MACHINERY
Publication Type:: Journal Article
Citation:: ACM Transactions on Computer-Human Interaction, 2020, 27, (1)
Issue Date:: 2020-01-22

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Field	Value	Language
dc.contributor.author	Zambetta, F
dc.contributor.author	Raffe, W https://orcid.org/0000-0001-5310-0943
dc.contributor.author	Tamassia, M
dc.contributor.author	Mueller, FF
dc.contributor.author	Li, X
dc.contributor.author	Quinten, N
dc.contributor.author	Patibanda, R
dc.contributor.author	Dang, D
dc.contributor.author	Satterley, J
dc.date.accessioned	2021-03-21T23:55:40Z
dc.date.available	2021-03-21T23:55:40Z
dc.date.issued	2020-01-22
dc.identifier.citation	ACM Transactions on Computer-Human Interaction, 2020, 27, (1)
dc.identifier.issn	1073-0516
dc.identifier.issn	1557-7325
dc.identifier.uri	http://hdl.handle.net/10453/147426
dc.description.abstract	© 2020 Association for Computing Machinery. Theme parks visits can be very playful events for families, however, waiting in the ride's queues can often be the cause of great frustration. We developed a novel augmented reality game to be played in the theme park's queue, and an in-the-wild study with X participants using log data and interviews demonstrated that every minute playing was perceived to the same extent of about 5 minutes of not playing the game. We articulate a design space for researchers and strategies for game designers aiming to reduce perceived waiting time in queues. With our work, we hope to extend how we use games in everyday life to make our lives more playful.
dc.language	English
dc.publisher	ASSOC COMPUTING MACHINERY
dc.relation.ispartof	ACM Transactions on Computer-Human Interaction
dc.relation.isbasedon	10.1145/3361524
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	0806 Information Systems, 1702 Cognitive Sciences
dc.subject.classification	Human Factors
dc.title	Reducing perceived waiting time in theme park queues via an augmented reality game
dc.type	Journal Article
utslib.citation.volume	27
utslib.for	0806 Information Systems
utslib.for	1702 Cognitive Sciences
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - PERSWADE - Centre on Persuasive Systems for Wise Adaptive Living
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2021-03-21T23:55:36Z
pubs.issue	1
pubs.publication-status	Published
pubs.volume	27
utslib.citation.issue	1

Abstract:

© 2020 Association for Computing Machinery. Theme parks visits can be very playful events for families, however, waiting in the ride's queues can often be the cause of great frustration. We developed a novel augmented reality game to be played in the theme park's queue, and an in-the-wild study with X participants using log data and interviews demonstrated that every minute playing was perceived to the same extent of about 5 minutes of not playing the game. We articulate a design space for researchers and strategies for game designers aiming to reduce perceived waiting time in queues. With our work, we hope to extend how we use games in everyday life to make our lives more playful.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/147426