Relationship between contractor satisfaction and project management performance

Skitmore, M; Xiong, B; Xia, B; Masrom, A; Newton, S

Relationship between contractor satisfaction and project management performance

Skitmore, M Xiong, B Xia, B Masrom, A Newton, S

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Publisher:: University of Technology, Sydney (UTS)
Publication Type:: Journal Article
Citation:: Construction Economics and Building, 2020, 20, (4), pp. 1-24
Issue Date:: 2020-12-01

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Field	Value	Language
dc.contributor.author	Skitmore, M
dc.contributor.author	Xiong, B
dc.contributor.author	Xia, B
dc.contributor.author	Masrom, A
dc.contributor.author	Newton, S https://orcid.org/0000-0001-8334-1916
dc.date.accessioned	2021-03-29T19:58:40Z
dc.date.available	2021-03-29T19:58:40Z
dc.date.issued	2020-12-01
dc.identifier.citation	Construction Economics and Building, 2020, 20, (4), pp. 1-24
dc.identifier.issn	2204-9029
dc.identifier.issn	2204-9029
dc.identifier.uri	http://hdl.handle.net/10453/147632
dc.description.abstract	© 2020 by the author(s). Despite the fast growth of project-based companies and industries, studies of the satisfaction-performance (S-P) nexus of project participants are lacking. This study aims to explore the role of contractor satisfaction in affecting contractor project management performance along with considering external effects from other key participants. Two broad dimensions of satisfaction toward noneconomic factors and economic factors were used to develop hypothesized models. Structural equation modelling techniques were applied with data collected from 117 projects, showing that it is insufficient to simply conclude that contractor satisfaction influences project managerial performance and vice versa, and that satisfaction disaggregation is necessary. Additionally, it was found that noneconomic satisfaction contributes to performance, which in turn contributes to economic satisfaction. The theoretical and practical implications are further discussed.
dc.language	en
dc.publisher	University of Technology, Sydney (UTS)
dc.relation.ispartof	Construction Economics and Building
dc.relation.isbasedon	10.5130/AJCEB.v20i4.7366
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	0905 Civil Engineering, 1202 Building, 1402 Applied Economics
dc.title	Relationship between contractor satisfaction and project management performance
dc.type	Journal Article
utslib.citation.volume	20
utslib.for	1202 Building
utslib.for	0905 Civil Engineering
utslib.for	1202 Building
utslib.for	1402 Applied Economics
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building/School of Built Environment
utslib.copyright.status	open_access	*
dc.date.updated	2021-03-29T19:58:39Z
pubs.issue	4
pubs.publication-status	Published
pubs.volume	20
utslib.citation.issue	4

Abstract:

© 2020 by the author(s). Despite the fast growth of project-based companies and industries, studies of the satisfaction-performance (S-P) nexus of project participants are lacking. This study aims to explore the role of contractor satisfaction in affecting contractor project management performance along with considering external effects from other key participants. Two broad dimensions of satisfaction toward noneconomic factors and economic factors were used to develop hypothesized models. Structural equation modelling techniques were applied with data collected from 117 projects, showing that it is insufficient to simply conclude that contractor satisfaction influences project managerial performance and vice versa, and that satisfaction disaggregation is necessary. Additionally, it was found that noneconomic satisfaction contributes to performance, which in turn contributes to economic satisfaction. The theoretical and practical implications are further discussed.

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http://hdl.handle.net/10453/147632