Conversational agents for health and wellbeing

Kocaballi, AB; Quiroz, JC; Laranjo, L; Rezazadegan, D; Kocielnik, R; Clark, L; Liao, QV; Park, SY; Moore, RJ; Miner, A

Conversational agents for health and wellbeing

Kocaballi, AB Quiroz, JC Laranjo, L Rezazadegan, D Kocielnik, R Clark, L Liao, QV Park, SY Moore, RJ Miner, A

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Publisher:: ACM
Publication Type:: Conference Proceeding
Citation:: Conference on Human Factors in Computing Systems - Proceedings, 2020, pp. 1-8
Issue Date:: 2020-04-25

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Field	Value	Language
dc.contributor.author	Kocaballi, AB
dc.contributor.author	Quiroz, JC
dc.contributor.author	Laranjo, L
dc.contributor.author	Rezazadegan, D
dc.contributor.author	Kocielnik, R
dc.contributor.author	Clark, L
dc.contributor.author	Liao, QV
dc.contributor.author	Park, SY
dc.contributor.author	Moore, RJ
dc.contributor.author	Miner, A
dc.date.accessioned	2021-04-16T01:52:47Z
dc.date.available	2021-04-16T01:52:47Z
dc.date.issued	2020-04-25
dc.identifier.citation	Conference on Human Factors in Computing Systems - Proceedings, 2020, pp. 1-8
dc.identifier.isbn	9781450368193
dc.identifier.uri	http://hdl.handle.net/10453/148156
dc.description.abstract	Conversational agents have increasingly been deployed in healthcare applications. However, significant challenges remain in developing this technology. Recent research in this area has highlighted that: i) patient safety was rarely evaluated; ii) health outcomes were poorly measured, and iii) no standardised evaluation methods were employed. The conversational agents in healthcare are lagging behind the developments in other domains. This one-day workshop aims to create a roadmap for healthcare conversational agents to develop standardised design and evaluation frameworks. This will prioritise health outcomes and patient safety while ensuring a high-quality user experience. In doing so, this workshop will bring together researchers and practitioners from HCI, healthcare and related speech and chatbot domains to collaborate on these key challenges.
dc.language	en
dc.publisher	ACM
dc.relation.ispartof	Conference on Human Factors in Computing Systems - Proceedings
dc.relation.ispartof	CHI '20: CHI Conference on Human Factors in Computing Systems
dc.relation.isbasedon	10.1145/3334480.3375154
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	Conversational agents for health and wellbeing
dc.type	Conference Proceeding
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
dc.date.updated	2021-04-16T01:52:44Z
pubs.publication-status	Published

Abstract:

Conversational agents have increasingly been deployed in healthcare applications. However, significant challenges remain in developing this technology. Recent research in this area has highlighted that: i) patient safety was rarely evaluated; ii) health outcomes were poorly measured, and iii) no standardised evaluation methods were employed. The conversational agents in healthcare are lagging behind the developments in other domains. This one-day workshop aims to create a roadmap for healthcare conversational agents to develop standardised design and evaluation frameworks. This will prioritise health outcomes and patient safety while ensuring a high-quality user experience. In doing so, this workshop will bring together researchers and practitioners from HCI, healthcare and related speech and chatbot domains to collaborate on these key challenges.

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http://hdl.handle.net/10453/148156