A social engagement framework for the government ecosystem: Insights from australian government facebook pages

Alam, SL; Gill, AQ

A social engagement framework for the government ecosystem: Insights from australian government facebook pages

Alam, SL Gill, AQ

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Publisher:: AISEL
Publication Type:: Conference Proceeding
Citation:: ICIS 2020 Proceedings ICIS 2020 Proceedings, 2020
Issue Date:: 2020-01-01

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Field	Value	Language
dc.contributor.author	Alam, SL
dc.contributor.author	Gill, AQ
dc.date	2020-12-13
dc.date.accessioned	2021-07-05T07:21:54Z
dc.date.available	2021-07-05T07:21:54Z
dc.date.issued	2020-01-01
dc.identifier.citation	ICIS 2020 Proceedings ICIS 2020 Proceedings, 2020
dc.identifier.isbn	9781733632553
dc.identifier.uri	http://hdl.handle.net/10453/149827
dc.description.abstract	Government agencies are using social media in an ad-hoc manner for bi-directional broadcast style communication, rather than systematic and deep engagement through open participation for co-creating value. However, capabilities and practices of participation for value creation is less understood for an increasingly networked government ecosystem. This calls for the need of a structured social engagement framework for government agencies. Thus, based on an empirical analysis of over 68 federal government Facebook pages, this paper presents insights on online engagement and levels of maturity among Australian federal government Facebook pages. Informed through engagement research and social architecture lens, we propose an empirically bounded government Facebook engagement framework (GFEF) that has implications and recommendations for agency benchmarking and social engagement capability building.
dc.language	en
dc.publisher	AISEL
dc.relation.ispartof	ICIS 2020 Proceedings ICIS 2020 Proceedings
dc.relation.ispartof	International Conference on Information Systems
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	A social engagement framework for the government ecosystem: Insights from australian government facebook pages
dc.type	Conference Proceeding
utslib.location.activity	India
utslib.for	0806 Information Systems
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - GBDTC - Global Big Data Technologies
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2021-07-05T07:21:53Z
pubs.finish-date	2020-12-16
pubs.place-of-publication	USA
pubs.publication-status	Published
pubs.start-date	2020-12-13
dc.location	USA

Abstract:

Government agencies are using social media in an ad-hoc manner for bi-directional broadcast style communication, rather than systematic and deep engagement through open participation for co-creating value. However, capabilities and practices of participation for value creation is less understood for an increasingly networked government ecosystem. This calls for the need of a structured social engagement framework for government agencies. Thus, based on an empirical analysis of over 68 federal government Facebook pages, this paper presents insights on online engagement and levels of maturity among Australian federal government Facebook pages. Informed through engagement research and social architecture lens, we propose an empirically bounded government Facebook engagement framework (GFEF) that has implications and recommendations for agency benchmarking and social engagement capability building.

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http://hdl.handle.net/10453/149827