Inpatient care to community care: improving clinical handover in the private mental health setting

Publisher:
Australian Medical Association
Publication Type:
Journal article
Citation:
Wood Susan et al. 2009, 'Inpatient care to community care: improving clinical handover in the private mental health setting', Australian Medical Association, vol. 190, no. 11, pp. S144-S149.
Issue Date:
2009
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Objectives: To develop and test a standardised clinical handover discharge strategy for improving information transfer between private mental health hospitals and community practitioners. Design, setting and participants: A quality improvement intervention using collaborative, iterative methods to develop a standardised discharge and outcome assessment strategy. 150 patient participants were consecutively recruited from two private mental health care hospitals in New South Wales between April and September 2008. Opinions of community practitioners and patients on the discharge process and discharge documentation were solicited by written questionnaires and telephone interviews. Main outcome measures: Community practitioner satisfaction; patient satisfaction;documentation of discharge date at least 48 hours before discharge; faxing of discharge summaries to community practitioners within 48 hours of discharge; proportion of patients receiving a follow-up telephone call within 7 days or 14 days of discharge.
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