"At Least until the Second Wave Comes…": A Twitter Analysis of the NHS and COVID-19 between March and June 2020.

McKay, K; Wayland, S; Ferguson, D; Petty, J; Kennedy, E

"At Least until the Second Wave Comes…": A Twitter Analysis of the NHS and COVID-19 between March and June 2020.

McKay, K Wayland, S Ferguson, D Petty, J Kennedy, E

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Publisher:: MDPI AG
Publication Type:: Journal Article
Citation:: International journal of environmental research and public health, 2021, 18, (8), pp. 3943
Issue Date:: 2021-04-09

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Field	Value	Language
dc.contributor.author	McKay, K
dc.contributor.author	Wayland, S
dc.contributor.author	Ferguson, D
dc.contributor.author	Petty, J
dc.contributor.author	Kennedy, E
dc.date.accessioned	2022-04-26T05:49:45Z
dc.date.available	2022-04-26T05:49:45Z
dc.date.issued	2021-04-09
dc.identifier.citation	International journal of environmental research and public health, 2021, 18, (8), pp. 3943
dc.identifier.issn	1661-7827
dc.identifier.issn	1660-4601
dc.identifier.uri	http://hdl.handle.net/10453/156612
dc.description.abstract	In the UK, tweets around COVID-19 and health care have primarily focused on the NHS. Recent research has identified that the psychological well-being of NHS staff has been adversely impacted as a result of the COVID-19 pandemic. The aim of this study was to investigate narratives relating to the NHS and COVID-19 during the first lockdown (26 March-4 July 2020). A total of 123,880 tweets were collated and downloaded bound to the time period of the first lockdown in order to analyse the real-time discourse around COVID-19 and the NHS. Content analysis was undertaken and tweets were coded to positive and negative sentiments. Five main themes were identified: (1) the dichotomies of 'clap for carers'; (2) problems with PPE and testing; (3) peaks of anger; (4) issues around hero worship; and (5) hints of a normality. Further research exploring and documenting social media narratives around COVID-19 and the NHS, in this and subsequent lockdowns, should help in tailoring suitable support for staff in the future and acknowledging the profound impact that the pandemic has had.
dc.format	Electronic
dc.language	eng
dc.publisher	MDPI AG
dc.relation.ispartof	International journal of environmental research and public health
dc.relation.isbasedon	10.3390/ijerph18083943
dc.rights	info:eu-repo/semantics/openAccess
dc.subject.classification	Toxicology
dc.subject.mesh	Humans
dc.subject.mesh	Communicable Disease Control
dc.subject.mesh	State Medicine
dc.subject.mesh	Pandemics
dc.subject.mesh	Social Media
dc.subject.mesh	COVID-19
dc.subject.mesh	SARS-CoV-2
dc.title	"At Least until the Second Wave Comes…": A Twitter Analysis of the NHS and COVID-19 between March and June 2020.
dc.type	Journal Article
utslib.citation.volume	18
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Teaching and Learning)
pubs.organisational-group	/University of Technology Sydney/DVC (Teaching and Learning)/Connected Intelligence Centre
utslib.copyright.status	open_access	*
dc.date.updated	2022-04-26T05:49:43Z
pubs.issue	8
pubs.publication-status	Published
pubs.volume	18
utslib.citation.issue	8

Abstract:

In the UK, tweets around COVID-19 and health care have primarily focused on the NHS. Recent research has identified that the psychological well-being of NHS staff has been adversely impacted as a result of the COVID-19 pandemic. The aim of this study was to investigate narratives relating to the NHS and COVID-19 during the first lockdown (26 March-4 July 2020). A total of 123,880 tweets were collated and downloaded bound to the time period of the first lockdown in order to analyse the real-time discourse around COVID-19 and the NHS. Content analysis was undertaken and tweets were coded to positive and negative sentiments. Five main themes were identified: (1) the dichotomies of 'clap for carers'; (2) problems with PPE and testing; (3) peaks of anger; (4) issues around hero worship; and (5) hints of a normality. Further research exploring and documenting social media narratives around COVID-19 and the NHS, in this and subsequent lockdowns, should help in tailoring suitable support for staff in the future and acknowledging the profound impact that the pandemic has had.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/156612