Capturing community needs through an open innovation process

Alqahtani, A; Hawryszkiewycz, I; Erfani, E

Capturing community needs through an open innovation process

Alqahtani, A Hawryszkiewycz, I

Erfani, E

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Publication Type:: Conference Proceeding
Citation:: Proceedings of the European Conference on Knowledge Management, ECKM, 2021, pp. 29-35
Issue Date:: 2021-01-01

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Field	Value	Language
dc.contributor.author	Alqahtani, A
dc.contributor.author	Hawryszkiewycz, I https://orcid.org/0000-0003-2256-0132
dc.contributor.author	Erfani, E https://orcid.org/0000-0001-5232-9295
dc.date.accessioned	2022-07-04T22:09:42Z
dc.date.available	2022-07-04T22:09:42Z
dc.date.issued	2021-01-01
dc.identifier.citation	Proceedings of the European Conference on Knowledge Management, ECKM, 2021, pp. 29-35
dc.identifier.isbn	9781914587061
dc.identifier.issn	2048-8963
dc.identifier.issn	2048-8971
dc.identifier.uri	http://hdl.handle.net/10453/158624
dc.description.abstract	Public online open innovation platforms allow a local community to be part of an open innovation process by sharing their innovative ideas about a specific problem. However, capturing community needs before problems are posted is an essential phase that is ambiguous in open innovation literature. In previous studies, open innovation on a community was applied by seeking innovative solutions without exploring ways to capture community needs as an initial phase before designing a product or service. This study explores this missing step in the literature and asks how community needs are captured before selecting a specific problem to be posted on the platform. Semi-structured interviews area carried out with two different open innovation platforms teams in two countries. Thematic analysis is utilised to highlight the procedures used to capture community needs through an open innovation process. The study develops a revised open innovation process that can be followed to capture community needs in the context of open innovation.
dc.language	en
dc.relation.ispartof	Proceedings of the European Conference on Knowledge Management, ECKM
dc.relation.isbasedon	10.34190/EKM.21.186
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	Capturing community needs through an open innovation process
dc.type	Conference Proceeding
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
utslib.copyright.status	closed_access	*
dc.date.updated	2022-07-04T22:09:41Z
pubs.publication-status	Published

Abstract:

Public online open innovation platforms allow a local community to be part of an open innovation process by sharing their innovative ideas about a specific problem. However, capturing community needs before problems are posted is an essential phase that is ambiguous in open innovation literature. In previous studies, open innovation on a community was applied by seeking innovative solutions without exploring ways to capture community needs as an initial phase before designing a product or service. This study explores this missing step in the literature and asks how community needs are captured before selecting a specific problem to be posted on the platform. Semi-structured interviews area carried out with two different open innovation platforms teams in two countries. Thematic analysis is utilised to highlight the procedures used to capture community needs through an open innovation process. The study develops a revised open innovation process that can be followed to capture community needs in the context of open innovation.

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http://hdl.handle.net/10453/158624