Student Complaint Handling and Disciplinary Processes in the 21st Century Australian University

Publication Type:
Journal Article
Education Law Journal, 2010, 11 (2), pp. 108 - 116
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Many university students at some time during their studies have a complaint or are the subject of disciplinary proceedings for academic misconduct. A course or assessment of a student's work may not measure up to expectations or a student may feel treated unfairly during a misconduct process. When this occurs, students may feel that their learning and engagement with the curriculum has been compromised. Inevitably, some students pursue their complaints, while others simply move on or, in more extreme cases, leave the system altogether. Conflicts with university faculties have been cited as one major reason why students leave graduate programmes in universities in the US.1 Aggrieved students are less likely to integrate and identify with the values and processes of the university.2 On the other hand, there are some students who are very aware of their rights and quite prepared to use internal and external mechanisms to exercise them.
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