Planning Travel As Everyday Design

Publisher:
Association of Computing Machinery
Publication Type:
Conference Proceeding
Citation:
Proceedings of Australian Computer Human Interaction Conference OZCHI 2010, 2010, pp. 21 - 24
Issue Date:
2010-01
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This paper examines the implications of conceptualising planning as a type of design activity. This is explored through results from a two-month field study that inves- tigated the planning and decision making behaviour of people engaged in preparing for multipoint, international air travel. Planning travel is a type of ill-structured com- plex problem that is characterised as being temporally sporadic, sometimes synchronous, often asynchronous, frequently collaborative, and spatially varied with par- ticipants at different times co-located and in separate places. Research participants were professional travel agents and non-professional but experienced travel plan- ners. Ancillary material collected included photographs of the planning situation and drawings and notes made by participants. In contrast to the formalised prescriptive planning models common in cognitive science and opera- tions research, the everyday planning activity featured in this study is situated and naturalistic. This research is undertaken with a view to designing systems to support the design and decision making activity of travel planners.
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