Planning travel as everyday design

Hargreaves, DMG; Robertson, T

Planning travel as everyday design

Hargreaves, DMG Robertson, T

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Publication Type:: Conference Proceeding
Citation:: ACM International Conference Proceeding Series, 2010, pp. 21 - 24
Issue Date:: 2010-12-01

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Field	Value	Language
dc.contributor.author	Hargreaves, DMG	en_US
dc.contributor.author	Robertson, T	en_US
dc.date.issued	2010-12-01	en_US
dc.identifier.citation	ACM International Conference Proceeding Series, 2010, pp. 21 - 24	en_US
dc.identifier.isbn	9781450305020	en_US
dc.identifier.uri	http://hdl.handle.net/10453/16131
dc.description.abstract	This paper examines the implications of conceptualising planning as a type of design activity. This is explored through results from a two-month field study that investigated the planning and decision making behaviour of people engaged in preparing for multipoint, international air travel. Planning travel is a type of ill-structured complex problem that is characterised as being temporally sporadic, sometimes synchronous, often asynchronous, frequently collaborative, and spatially varied with participants at different times co-located and in separate places. Research participants were professional travel agents and non-professional but experienced travel planners. Ancillary material collected included photographs of the planning situation and drawings and notes made by participants. In contrast to the formalised prescriptive planning models common in cognitive science and operations research, the everyday planning activity featured in this study is situated and naturalistic. This research is undertaken with a view to designing systems to support the design and decision making activity of travel planners. Copyright the author(s) and CHISIG.	en_US
dc.relation.ispartof	ACM International Conference Proceeding Series	en_US
dc.relation.isbasedon	10.1145/1952222.1952229	en_US
dc.title	Planning travel as everyday design	en_US
dc.type	Conference Proceeding
utslib.for	080602 Computer-Human Interaction	en_US
dc.location.activity	Brisbane, Australia	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

This paper examines the implications of conceptualising planning as a type of design activity. This is explored through results from a two-month field study that investigated the planning and decision making behaviour of people engaged in preparing for multipoint, international air travel. Planning travel is a type of ill-structured complex problem that is characterised as being temporally sporadic, sometimes synchronous, often asynchronous, frequently collaborative, and spatially varied with participants at different times co-located and in separate places. Research participants were professional travel agents and non-professional but experienced travel planners. Ancillary material collected included photographs of the planning situation and drawings and notes made by participants. In contrast to the formalised prescriptive planning models common in cognitive science and operations research, the everyday planning activity featured in this study is situated and naturalistic. This research is undertaken with a view to designing systems to support the design and decision making activity of travel planners. Copyright the author(s) and CHISIG.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/16131