Patient satisfaction and perception of treatment in a student-led osteopathy teaching clinic: Evaluating questionnaire dimensionality and internal structure, and outcomes

Vaughan, B; Burns, C; Burridge, L; Wigger, J; Blair, S; Mulcahy, J

Patient satisfaction and perception of treatment in a student-led osteopathy teaching clinic: Evaluating questionnaire dimensionality and internal structure, and outcomes

Vaughan, B

Burns, C Burridge, L Wigger, J Blair, S Mulcahy, J

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Publisher:: ELSEVIER SCI LTD
Publication Type:: Journal Article
Citation:: International Journal of Osteopathic Medicine, 2019, 31, pp. 21-27
Issue Date:: 2019-03-01

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Field	Value	Language
dc.contributor.author	Vaughan, B https://orcid.org/0000-0002-8623-4558
dc.contributor.author	Burns, C
dc.contributor.author	Burridge, L
dc.contributor.author	Wigger, J
dc.contributor.author	Blair, S
dc.contributor.author	Mulcahy, J
dc.date.accessioned	2022-10-10T22:30:24Z
dc.date.available	2022-10-10T22:30:24Z
dc.date.issued	2019-03-01
dc.identifier.citation	International Journal of Osteopathic Medicine, 2019, 31, pp. 21-27
dc.identifier.issn	1746-0689
dc.identifier.issn	1878-0164
dc.identifier.uri	http://hdl.handle.net/10453/162446
dc.description.abstract	Objective: The aim of the study was to evaluate patient satisfaction with, and perception of their, osteopathy treatment. A secondary aim was to evaluate the measurement properties of a short patient satisfaction questionnaire in an osteopathy patient population. Design: Questionnaire study. Patients completed a brief demographic questionnaire, patient satisfaction questionnaire and perception of treatment questionnaire at the conclusion of their osteopathy consultation. Setting: Osteopathy student-led teaching clinic (Melbourne, Australia). Main outcome measures: Two questionnaires: 1) Short Assessment of Patient Satisfaction (SAPS); and, 2) the Patient Perception Measure – Osteopathy (PPM-O). Results: Complete data were available for 68 patients. Mean age was 36 years and over half were female. Participants' median satisfaction with life (SWL) was 4 on a 0–5 scale. The SAPS did not satisfy the requirements of a Mokken scale nor was it unidimensional in this population. The reliability estimations for the PPM-O subscales were acceptable (>0.80). Both age and SWL were positively correlated with effect of treatment as measured on the SAPS. Age, gender and previous osteopathy treatment did not relate to SAPS responses. The PPM-O Education and Effectiveness subscale was positively correlated with the SAPS items related to treatment effect, appointment duration and overall satisfaction with care. Conclusions: Patients in the present study were largely satisfied with treatment and positive about their perception of the osteopathy treatment provided. Further testing of the SAPS to evaluate if it is suitable for use as a measure of satisfaction with osteopathy care or testing of an alternative measure is required.
dc.language	English
dc.publisher	ELSEVIER SCI LTD
dc.relation.ispartof	International Journal of Osteopathic Medicine
dc.relation.isbasedon	10.1016/j.ijosm.2019.01.002
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1104 Complementary and Alternative Medicine
dc.subject.classification	Orthopedics
dc.title	Patient satisfaction and perception of treatment in a student-led osteopathy teaching clinic: Evaluating questionnaire dimensionality and internal structure, and outcomes
dc.type	Journal Article
utslib.citation.volume	31
utslib.for	1104 Complementary and Alternative Medicine
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
pubs.organisational-group	/University of Technology Sydney/Faculty of Health/Public Health
utslib.copyright.status	closed_access	*
dc.date.updated	2022-10-10T22:30:23Z
pubs.publication-status	Published
pubs.volume	31

Abstract:

Objective: The aim of the study was to evaluate patient satisfaction with, and perception of their, osteopathy treatment. A secondary aim was to evaluate the measurement properties of a short patient satisfaction questionnaire in an osteopathy patient population. Design: Questionnaire study. Patients completed a brief demographic questionnaire, patient satisfaction questionnaire and perception of treatment questionnaire at the conclusion of their osteopathy consultation. Setting: Osteopathy student-led teaching clinic (Melbourne, Australia). Main outcome measures: Two questionnaires: 1) Short Assessment of Patient Satisfaction (SAPS); and, 2) the Patient Perception Measure – Osteopathy (PPM-O). Results: Complete data were available for 68 patients. Mean age was 36 years and over half were female. Participants' median satisfaction with life (SWL) was 4 on a 0–5 scale. The SAPS did not satisfy the requirements of a Mokken scale nor was it unidimensional in this population. The reliability estimations for the PPM-O subscales were acceptable (>0.80). Both age and SWL were positively correlated with effect of treatment as measured on the SAPS. Age, gender and previous osteopathy treatment did not relate to SAPS responses. The PPM-O Education and Effectiveness subscale was positively correlated with the SAPS items related to treatment effect, appointment duration and overall satisfaction with care. Conclusions: Patients in the present study were largely satisfied with treatment and positive about their perception of the osteopathy treatment provided. Further testing of the SAPS to evaluate if it is suitable for use as a measure of satisfaction with osteopathy care or testing of an alternative measure is required.

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http://hdl.handle.net/10453/162446