Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation

Mahmoud, AB; Alatrash, M; Fuxman, L; Meero, AA; Yafi, E

Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation

Mahmoud, AB Alatrash, M Fuxman, L Meero, AA Yafi, E

Permalink

Publisher:: SAGE PUBLICATIONS INC
Publication Type:: Journal Article
Citation:: SAGE Open, 2019, 9, (2)
Issue Date:: 2019-04-01

Open Access

Copyright Clearance Process

Recently Added
In Progress
Open Access

This item is open access.

Adobe PDF

Download Published versionAdobe PDF (88.95 kB)

View on publisher's site

View statistics

Full metadata record

Field	Value	Language
dc.contributor.author	Mahmoud, AB
dc.contributor.author	Alatrash, M
dc.contributor.author	Fuxman, L
dc.contributor.author	Meero, AA
dc.contributor.author	Yafi, E https://orcid.org/0000-0002-3144-0784
dc.date.accessioned	2022-10-11T05:54:32Z
dc.date.available	2022-10-11T05:54:32Z
dc.date.issued	2019-04-01
dc.identifier.citation	SAGE Open, 2019, 9, (2)
dc.identifier.issn	2158-2440
dc.identifier.issn	2158-2440
dc.identifier.uri	http://hdl.handle.net/10453/162473
dc.description.abstract	Utilizing qualitative techniques, this research is aimed at investigating total quality management (TQM) implementation practices within a humanitarian setting. The extensive survey instrument of professionals working for the United Nations (UN) organizations operating in the Middle East is used to reveal TQM use within international nongovernmental organizations (INGOs) that provide humanitarian relief. With the goal of helping organizations to address anticipated difficulties in implementing TQM practices that improve performance of humanitarian interventions, this study identifies and examines the boosters and blockers of successful implementation of the TQM practices. The most prominent themes that were identified relate to availability of funding, management commitment to quality, partnerships and communication channels, and knowledge sharing.
dc.language	English
dc.publisher	SAGE PUBLICATIONS INC
dc.relation.ispartof	SAGE Open
dc.relation.isbasedon	10.1177/2158244019841919
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	1302 Curriculum and Pedagogy, 1608 Sociology, 1699 Other Studies in Human Society
dc.title	Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation
dc.type	Journal Article
utslib.citation.volume	9
utslib.for	1302 Curriculum and Pedagogy
utslib.for	1608 Sociology
utslib.for	1699 Other Studies in Human Society
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	open_access	*
dc.date.updated	2022-10-11T05:54:31Z
pubs.issue	2
pubs.publication-status	Published
pubs.volume	9
utslib.citation.issue	2

Abstract:

Utilizing qualitative techniques, this research is aimed at investigating total quality management (TQM) implementation practices within a humanitarian setting. The extensive survey instrument of professionals working for the United Nations (UN) organizations operating in the Middle East is used to reveal TQM use within international nongovernmental organizations (INGOs) that provide humanitarian relief. With the goal of helping organizations to address anticipated difficulties in implementing TQM practices that improve performance of humanitarian interventions, this study identifies and examines the boosters and blockers of successful implementation of the TQM practices. The most prominent themes that were identified relate to availability of funding, management commitment to quality, partnerships and communication channels, and knowledge sharing.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/162473