Vendor transition and the impact on in-flight projects

Booker, A; Sixsmith, A

Vendor transition and the impact on in-flight projects

Booker, A Sixsmith, A

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Publication Type:: Conference Proceeding
Citation:: ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems, 2010
Issue Date:: 2010-12-01

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Field	Value	Language
dc.contributor.author	Booker, A	en_US
dc.contributor.author	Sixsmith, A https://orcid.org/0000-0003-1970-1053	en_US
dc.date.issued	2010-12-01	en_US
dc.identifier.citation	ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems, 2010	en_US
dc.identifier.uri	http://hdl.handle.net/10453/16269
dc.description.abstract	This paper explores the vendor transition process after the termination or alteration of existing outsourcing contracts and the impact on in-flight projects. A single case study based on a large Australian telecommunications company, which operates a heavily outsourced IT environment is presented. Qualitative techniques were used for data collection and analysis. Data collection was undertaken using on-site semistructured open-ended interviews. The following key themes were uncovered in the interviews 1) Communication of the vendor transition, 2) The transition period, 3) Confusion during transition, 4) Extending agreements, and 5) Knowledge management. The paper concludes by presenting a number implications and underlying points of interest derived from the findings. © 2010 Amaya Booker and Alan Sixsmith.	en_US
dc.relation.ispartof	ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems	en_US
dc.title	Vendor transition and the impact on in-flight projects	en_US
dc.type	Conference Proceeding
utslib.for	0806 Information Systems	en_US
dc.location.activity	Brisbane, Qld, Australia	en_US
dc.location.activity	Nanjing, China
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

This paper explores the vendor transition process after the termination or alteration of existing outsourcing contracts and the impact on in-flight projects. A single case study based on a large Australian telecommunications company, which operates a heavily outsourced IT environment is presented. Qualitative techniques were used for data collection and analysis. Data collection was undertaken using on-site semistructured open-ended interviews. The following key themes were uncovered in the interviews 1) Communication of the vendor transition, 2) The transition period, 3) Confusion during transition, 4) Extending agreements, and 5) Knowledge management. The paper concludes by presenting a number implications and underlying points of interest derived from the findings. © 2010 Amaya Booker and Alan Sixsmith.

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http://hdl.handle.net/10453/16269