Augmenting online mental health support services

Calvo, RA; Hussain, MS; Milne, D; Nordbo, K; Hickie, I; Danckwerts, P

Augmenting online mental health support services

Calvo, RA Hussain, MS Milne, D

Nordbo, K Hickie, I Danckwerts, P

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Publisher:: IGI
Publication Type:: Chapter
Citation:: Gaming and Technology Addiction: Breakthroughs in Research and Practice, 2017, 1, pp. 264-285
Issue Date:: 2017-08-05

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Field	Value	Language
dc.contributor.author	Calvo, RA
dc.contributor.author	Hussain, MS
dc.contributor.author	Milne, D https://orcid.org/0000-0002-0596-7814
dc.contributor.author	Nordbo, K
dc.contributor.author	Hickie, I
dc.contributor.author	Danckwerts, P
dc.date.accessioned	2022-11-13T03:23:26Z
dc.date.available	2022-11-13T03:23:26Z
dc.date.issued	2017-08-05
dc.identifier.citation	Gaming and Technology Addiction: Breakthroughs in Research and Practice, 2017, 1, pp. 264-285
dc.identifier.isbn	1522507787
dc.identifier.isbn	9781522507789
dc.identifier.uri	http://hdl.handle.net/10453/163408
dc.description.abstract	The Internet allows mental health organisations to provide services to more people via new models of care. Amongst these, online support groups are becoming increasingly popular. This model of mental health service provision includes moderators who read posts, recognise those that need attention and provide support via online responses. However, as these groups become more popular they risk becoming more difficult to manage due to the sheer volume of posts. This challenge can be addressed through computational linguistics techniques. This chapter reports on work with a mental health organisation on three components to help scale up the number of people they can support. The design aims to go beyond helping end-users and explores how design can support the wellbeing of the moderators themselves. The design of the three components is discussed: 1) A triage component automatically detects posts that need a prompt response. 2) An intervention generator (IG) generates a draft response for the moderator to use, for example a positive psychology intervention. These two can help in the management of a discussion forum, supporting positive behaviours, not just dealing in situations of distress. 3) A component for synchronous support through an augmented chat system.
dc.format.extent	40
dc.language	en
dc.publisher	IGI
dc.relation.ispartof	Gaming and Technology Addiction: Breakthroughs in Research and Practice
dc.relation.isbasedon	10.4018/978-1-5225-0778-9.ch013
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	Augmenting online mental health support services
dc.type	Chapter
utslib.citation.volume	1
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - CAMGIS - Centre for Advanced Modelling and Geospatial lnformation Systems
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2022-11-13T03:23:25Z
pubs.place-of-publication	USA
pubs.publication-status	Published
pubs.volume	1
dc.location	USA

Abstract:

The Internet allows mental health organisations to provide services to more people via new models of care. Amongst these, online support groups are becoming increasingly popular. This model of mental health service provision includes moderators who read posts, recognise those that need attention and provide support via online responses. However, as these groups become more popular they risk becoming more difficult to manage due to the sheer volume of posts. This challenge can be addressed through computational linguistics techniques. This chapter reports on work with a mental health organisation on three components to help scale up the number of people they can support. The design aims to go beyond helping end-users and explores how design can support the wellbeing of the moderators themselves. The design of the three components is discussed: 1) A triage component automatically detects posts that need a prompt response. 2) An intervention generator (IG) generates a draft response for the moderator to use, for example a positive psychology intervention. These two can help in the management of a discussion forum, supporting positive behaviours, not just dealing in situations of distress. 3) A component for synchronous support through an augmented chat system.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/163408