More Than Skin Deep: A Service Design Approach to Making the Luxury Personal Care Industry More Sustainable

Wakefield-Rann, R

More Than Skin Deep: A Service Design Approach to Making the Luxury Personal Care Industry More Sustainable

Wakefield-Rann, R

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Publisher:: Springer
Publication Type:: Chapter
Citation:: Sustainable Management of Luxury, 2017, pp. 211-231
Issue Date:: 2017-01-01

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Field	Value	Language
dc.contributor.author	Wakefield-Rann, R https://orcid.org/0000-0002-1046-8788
dc.contributor.editor	Gardetti, MA
dc.date.accessioned	2022-12-01T21:56:12Z
dc.date.available	2022-12-01T21:56:12Z
dc.date.issued	2017-01-01
dc.identifier.citation	Sustainable Management of Luxury, 2017, pp. 211-231
dc.identifier.isbn	978-981-10-9739-3
dc.identifier.uri	http://hdl.handle.net/10453/164018
dc.description.abstract	The core values of both luxury and sustainability are at odds with a consumer culture characterised by cheap, disposable products and undervalued natural resources. Although some product categories within the luxury goods sector have upheld the values of quality and durability, others, such as personal care, have come to rely on materials and processes that are harmful to ecosystems and human health. The luxury personal care industry trades on qualities of purity, freshness, beauty and the ‘natural’. However, the industry remains unsustainable through its continued use of single-use plastic packaging and particular synthetic chemical additives. For this to change, the way in which personal care products are delivered and administered must be fundamentally redesigned. This chapter presents a case study of luxury personal care company LUSH, and examines how its innovative approach to service design could provide a genuinely sustainable model for luxury personal care companies, and potentially the broader industry. The central elements of this model include local production, ‘naked’ products, short expiry dates, and innovative retail design.
dc.format.extent	23
dc.language	en
dc.publisher	Springer
dc.relation.ispartof	Sustainable Management of Luxury
dc.relation.ispartofseries	Environmental Footprints and Eco-design of Products and Processes
dc.relation.isbasedon	10.1007/978-981-10-2917-2
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	More Than Skin Deep: A Service Design Approach to Making the Luxury Personal Care Industry More Sustainable
dc.type	Chapter
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Institute For Sustainable Futures
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2022-12-01T21:56:11Z
pubs.place-of-publication	Singapore
pubs.publication-status	Published
dc.location	Singapore

Abstract:

The core values of both luxury and sustainability are at odds with a consumer culture characterised by cheap, disposable products and undervalued natural resources. Although some product categories within the luxury goods sector have upheld the values of quality and durability, others, such as personal care, have come to rely on materials and processes that are harmful to ecosystems and human health. The luxury personal care industry trades on qualities of purity, freshness, beauty and the ‘natural’. However, the industry remains unsustainable through its continued use of single-use plastic packaging and particular synthetic chemical additives. For this to change, the way in which personal care products are delivered and administered must be fundamentally redesigned. This chapter presents a case study of luxury personal care company LUSH, and examines how its innovative approach to service design could provide a genuinely sustainable model for luxury personal care companies, and potentially the broader industry. The central elements of this model include local production, ‘naked’ products, short expiry dates, and innovative retail design.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/164018