Building trust in the sharing economy by signaling trustworthiness, and satisfaction

Nyamekye, MB; Kosiba, JP; Boateng, H; Agbemabiese, GC

Building trust in the sharing economy by signaling trustworthiness, and satisfaction

Nyamekye, MB Kosiba, JP Boateng, H

Agbemabiese, GC

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Publisher:: Elsevier
Publication Type:: Journal Article
Citation:: Research in Transportation Business and Management, 2022, 43, pp. 100727
Issue Date:: 2022-01-01

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Field	Value	Language
dc.contributor.author	Nyamekye, MB
dc.contributor.author	Kosiba, JP
dc.contributor.author	Boateng, H https://orcid.org/0000-0002-7949-5557
dc.contributor.author	Agbemabiese, GC
dc.date.accessioned	2022-12-03T05:04:13Z
dc.date.available	2022-12-03T05:04:13Z
dc.date.issued	2022-01-01
dc.identifier.citation	Research in Transportation Business and Management, 2022, 43, pp. 100727
dc.identifier.issn	2210-5395
dc.identifier.uri	http://hdl.handle.net/10453/164066
dc.description.abstract	The purpose of this study is to examine the relationships between trustworthiness, customers' satisfaction, trust as a result of continuous usage, and switching intentions within the sharing economy context. Data for the survey was obtained from 256 riders of Uber and 195 riders of Didi from Ghana and China respectively. The framework was empirically tested using the structural equation modelling technique. Our results showed that trustworthiness and customers' satisfaction affect trust. Moreover, trust and experience-based satisfaction affected continuous usage and switching intentions, while transaction-based satisfaction only affected continuous usage.
dc.language	en
dc.publisher	Elsevier
dc.relation.ispartof	Research in Transportation Business and Management
dc.relation.isbasedon	10.1016/j.rtbm.2021.100727
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1205 Urban and Regional Planning, 1507 Transportation and Freight Services
dc.title	Building trust in the sharing economy by signaling trustworthiness, and satisfaction
dc.type	Journal Article
utslib.citation.volume	43
utslib.for	1205 Urban and Regional Planning
utslib.for	1507 Transportation and Freight Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/School of Communication
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2022-12-03T05:04:12Z
pubs.publication-status	Published
pubs.volume	43

Abstract:

The purpose of this study is to examine the relationships between trustworthiness, customers' satisfaction, trust as a result of continuous usage, and switching intentions within the sharing economy context. Data for the survey was obtained from 256 riders of Uber and 195 riders of Didi from Ghana and China respectively. The framework was empirically tested using the structural equation modelling technique. Our results showed that trustworthiness and customers' satisfaction affect trust. Moreover, trust and experience-based satisfaction affected continuous usage and switching intentions, while transaction-based satisfaction only affected continuous usage.

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http://hdl.handle.net/10453/164066