Monitoring quality standards in the provision of nonprescription medicines from Australian community pharmacies: Results of a national programme

B M J Publishing Group
Publication Type:
Journal Article
Quality and Safety in Health Care, 2007, 16 (5), pp. 354 - 358
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INTRODUCTION: Standards of practice have been developed by the pharmacy profession to address the provision of non-prescription medicines, using a consumer-focused and risk management approach. The application of these standards in Australian community pharmacies has been monitored since 2002 by the Quality Care Pharmacy Support Centre (QCPSC). METHODS: Between September 2002 and September 2005, 7785 standards maintenance assessment visits were conducted in 4282 pharmacies, using pseudo-patient methodology. 1909 were symptom-based requests (SBRs) and 5876 were direct product-based requests (DPRs), of which 2864 were for pharmacist-only medicines (POMs) and 3012 were for pharmacy medicines (PMs). 2756 pharmacies received two visits, and 747 received three visits. A pharmacy's performance was scored out of 10 at each visit (scores 0-3: "unsatisfactory"; 4-6: "satisfactory"; and 7-10: "excellent"). RESULTS: There was wide variation in performance at baseline, with 1453 (34%) of pharmacies scoring
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