The impacts of COVID-19 Response Measures on Australia Broadband Traffic on the nbn Network
- Publisher:
- nbn Co ltd
- Publication Type:
- Report
- Citation:
- 2021
- Issue Date:
- 2021-01-21
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This paper analyses changes in broadband network
traffic on the nbn™ network during the initial stages of
the COVID-19 pandemic response in Australia through
March, April and May 2020. Drawing on NBN Co’s
unique role as a wholesale-only, open access network
operator, it highlights strategies employed to manage
demand and insights to help inform future industry
responses.
Following its identification in December 2019,
COVID-19 was declared a Public Health Emergency of
International Concern in January 2020, and a pandemic
in March 2020. Various governments around the world
began implementing mandated or recommended social
distancing or lockdown measures during this period.
As the operator of Australia’s national wholesale
broadband access network, NBN Co paid close
attention to the developing situation, understanding the
role it would need to play to support increased demand
from homes and businesses for fast and reliable
broadband.
The paper provides insight into changes in consumer
behaviour and related changes in nbn™ network traffic
volume and distribution that resulted from, among
other things, the implementation and changes in
stringency of social distancing and lockdown measures.
To this end, NBN Co utilised the COVID-19: Government
Response Stringency Index
1
, which records and scales
the number and strictness of government policies
including school closures, workplace closures, and
travel bans.
The paper also outlines some of the actions taken
by NBN Co and industry to help manage a surge in
broadband network traffic volume and changes to
traffic profile over the three-month analysis period.
NBN Co hopes these insights can be of benefit to
industry in learning from the COVID-19 experience and
to prepare for potential future events both in Australia
and globally
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