Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable

Sharma, M; Kaushal, D; Joshi, S

Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable

Sharma, M Kaushal, D Joshi, S

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Publisher:: ELSEVIER SCI LTD
Publication Type:: Journal Article
Citation:: Journal of Retailing and Consumer Services, 2023, 72
Issue Date:: 2023-05-01

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Field	Value	Language
dc.contributor.author	Sharma, M
dc.contributor.author	Kaushal, D
dc.contributor.author	Joshi, S https://orcid.org/0000-0003-4748-5001
dc.date.accessioned	2024-03-07T04:17:01Z
dc.date.available	2024-03-07T04:17:01Z
dc.date.issued	2023-05-01
dc.identifier.citation	Journal of Retailing and Consumer Services, 2023, 72
dc.identifier.issn	0969-6989
dc.identifier.issn	1873-1384
dc.identifier.uri	http://hdl.handle.net/10453/176258
dc.description.abstract	Social media emerged as a primary source of information among young users, but its severe effect on mental state due to information overload, still an area of concern for the researchers. Generation Z users' addiction to the mobile phone/gadgets is increasing with a rise in social media and consequently their behavioral outcomes have transformed completely. Nowadays behavioral issues including stress, fatigue, ‘fear of missing out’ and ‘phubbing’, anxiety etc. rising each day but the relationship among these issues and information overload is less examined. The social media users are unable to filter the trustworthy information due to its enormous size and thus role of information support from government becomes essential. The current study extends the S-O-R theory exploring relationship between the stimulus of enormous information on the responses generated among the Generation Z such as social media fatigue, ‘fear of missing out’, ‘phubbing’ and anxiety. The findings from a sample of 319 users belonging to Generation Z suggest that social media platforms need to understand user's compulsive usage that is resulting into fatigue and consequently anxiety. The role of government information support on reducing fatigue and anxiety is found to be positive. The relationship between ‘fear of missing out’, ‘phubbing’ and anxiety is found significant and shows presence of partial mediation. The study offers significant theoretical and practical implications. It is significant for the service providers and social media platforms to advance interfaces with minimum fatigue for the users and offers information support to the users to reduce stress caused by information load.
dc.language	English
dc.publisher	ELSEVIER SCI LTD
dc.relation.ispartof	Journal of Retailing and Consumer Services
dc.relation.isbasedon	10.1016/j.jretconser.2023.103256
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1503 Business and Management, 1505 Marketing, 1506 Tourism
dc.subject.classification	Marketing
dc.subject.classification	3504 Commercial services
dc.subject.classification	3507 Strategy, management and organisational behaviour
dc.subject.classification	3509 Transportation, logistics and supply chains
dc.title	Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable
dc.type	Journal Article
utslib.citation.volume	72
utslib.for	1503 Business and Management
utslib.for	1505 Marketing
utslib.for	1506 Tourism
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
dc.date.updated	2024-03-07T04:17:00Z
pubs.publication-status	Published
pubs.volume	72

Abstract:

Social media emerged as a primary source of information among young users, but its severe effect on mental state due to information overload, still an area of concern for the researchers. Generation Z users' addiction to the mobile phone/gadgets is increasing with a rise in social media and consequently their behavioral outcomes have transformed completely. Nowadays behavioral issues including stress, fatigue, ‘fear of missing out’ and ‘phubbing’, anxiety etc. rising each day but the relationship among these issues and information overload is less examined. The social media users are unable to filter the trustworthy information due to its enormous size and thus role of information support from government becomes essential. The current study extends the S-O-R theory exploring relationship between the stimulus of enormous information on the responses generated among the Generation Z such as social media fatigue, ‘fear of missing out’, ‘phubbing’ and anxiety. The findings from a sample of 319 users belonging to Generation Z suggest that social media platforms need to understand user's compulsive usage that is resulting into fatigue and consequently anxiety. The role of government information support on reducing fatigue and anxiety is found to be positive. The relationship between ‘fear of missing out’, ‘phubbing’ and anxiety is found significant and shows presence of partial mediation. The study offers significant theoretical and practical implications. It is significant for the service providers and social media platforms to advance interfaces with minimum fatigue for the users and offers information support to the users to reduce stress caused by information load.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/176258